Your business analyst has requested that you suggest a process to a user during a customer interaction based on the % of other customer interactions in which this process was performed. For example, suggest a new claim process if more than 75% of customers with a similar profile also requested this process. To implement this request, you would __________________. (Choose One)
Configure a Case Match rule to look for claim items for similar customers
Configure an Intent When rule that specifies an event type of claim
Configure an Intent When rule that specifies a likelihood percentage
Want to practice for PEGACCA - PRPC Certified CPM Architect ?