PD1-001 - CompTIA PDI+ Certification Exam

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Example Questions

Which of the following failed components MOST likely will cause very light print quality? Toner supply motor In which of the following process steps are heat and pressure applied to the print media? Fusing Which of the following is the main function of the developer unit metering blade? To provide an even layer of developer. A customer can scan to a folder on their local PC; however, they are unable to connect to a folder on the server located in another city. Which of the following is the MOST likely reason the customer cannot connect to the folder on the server? Gateway IP address Which of the following commands is commonly used to test the connectivity from computer to device on a network? PING A technician has been called to a device giving poor copy quality issues. The technician tests the machine but is unable to recreate the issue. Which of the following should the technician do next? Speak with the customer to see if the issue was caused by a specific original. Which of the following conditions would result from a failed clutch? Media jams The customer is printing a manual that is in color, with many graphics and in a PDF format. But when the document prints, some of the pages come out with random characters and the graphics are missing. Which of the following can the technician advise the customer to do? Make sure the customer is using a post script driver. Which of the following compressed file formats creates the largest file size for a given document? TIFF Which of the following describes the purpose of the CCD? To convert the scanned original image into an analog data stream. Which of the following is an example of a physical port that can be used to connect a device? SCSI Which of the following is usually associated with a PPD? Postscript Which of the following mirrors is used in scanners? First surface mirrors Which of the following processes occurs when the scanned image enters the CCD? The image is converted to an analog data stream. Which of the following is a safety hazard of a laser emitter? Serious eye damage Which of the following components can be used to remove the developed image from the drum and place it on the media? (Select TWO). Transfer belt Transfer roller Which of the following printer driver settings must be selected to automatically print on both sides of the page? Duplex When printing on transparencies why should a user select the transparency setting on a Laser/LED device? Requires a different transfer voltage A fuse is a component that: opens when current exceeds its rating. A user complains the printer suddenly stopped printing. Other users in the office can still print to the same printer. A technician notices several print jobs are waiting in the print queue on the users PC. Which of the following would be the FIRST step to resolve this issue? Cancel the jobs in the print queue on the users PC. After they are cleared send a test print. After listening to a customer define the problem with a printer, the next step would be to: isolate the problem by eliminating non-causes. Which of the following wil happen if the photoconductor has prolonged exposure to sunlight? Weakens the photoconductor A user reports that they are seeing portions of the image duplicated on the document that was just printed. Which of the following is the MOST likely cause? Fuser unit Which of the following stages in the laser print process attracts toner to the latent image on the photoconductor? Development Which of the following components contains the separation pad? ADF In the developing stage of the printing process, toner is applied to which area of the negatively charged photoconductor? The area that has been discharged by the laser/LED When a customer can print a test page from the driver properties page, which of the following would be true? The print driver is loaded correctly. A technician has just finished servicing a device at a clients location; the device has been tested for full functionality and is working properly. Which of the following should the technician do next before leaving the clients location? Inform the client that the device is working properly and answer any questions. Which of the following components is used for raising and lowering high capacity paper trays? Cables Which of the following components prevents the print head from clogging? Purge unit Which of the following is an additive primary color? Red A customers fax machine is taking a long time to send faxes or is failing with an error message. They have recently installed a DSL line for Internet access. Which of the following may fix the problem? Install a DSL filter on the fax line to the device. A customer calls to report that the scan images are taking up too much space on their server. The customer tells the technician they are scanning at 600dpi, in PDF format, and using a TWAIN driver in the ADF mode. Which of the following is the MOST likely cause of the excessive space usage? Scan resolution size When using a multimeter to check for continuity, which of the following settings should the multimeter be set to? Ohms Which of the following BEST describes why the color gamut for printers and monitors are different? Monitors use additive color while printers use subtractive color. Over time, the quality output of color print devices may change due to aging of consumables and other internal parts related to image forming components. Which of the fol owing would MOST likely compensate for this? Perform the printer color calibration. Which of the following is the purpose of the photoconductor cleaning blade? To remove residual toner from the photoconductor. While speaking with technical support, a technician is unsure of how to implement the recommended solution. Which of the following is the next BEST step? Ask technical support to clarify the solution. Which of the following are types of physical ports on printers? (Select TWO). LPT USB Which of the following messages should only be addressed by a technician? Service error message When printing onto letterhead, which of the following steps needs to be performed? The pre-printed side needs to be facing the right direction. Which of the following hazards must the technician be aware of when working with toner? It is combustible. In an ink dispersion printer, which of the following ink droplet sizes wil provide the BEST image print reproduction? 1pl Which of the following items are needed for the scan-to-folder function? (Select TWO). UNC path Correct permission levels A customer is not able to print to their color printer. The technician notices that the LEDs on the NIC are off. Which of the following would MOST likely cause this problem? (Select TWO). Damaged cable Defective RJ-45 connector Which of the following terms refers to the name of a color range? Hue The charge assembly typically receives its bias from the: high voltage power supply (HVPS). After completing the repair, which of the following should the technician do next? Verify device functionality. A client would like to purchase an additional paper source to put colored paper in their monochrome machine. Currently they have two trays with plain paper; the multi-sheet bypass tray is for letterhead. They want pricing and a delivery date. The technician does not have pricing or the ability to sell this option. Which of the following would be the BEST answer to the customer? This request will be given to the sales team and they will respond as soon as possible. Which of the following methods are used for moving the scanner carriages in a flatbed scanner? (Select TWO). Belts Cables