PD0-001 - CompTIA PDI+ Certification Exam
Go back to CompTIA
A multifunctional device is setup to use the scan-to-email function. The only configuration setting that is setup is the email server IP address. The email server does not allow the relaying of email messages. Which of the following needs to be configured to allow scan-to-email to function?
A customer has been printing pages with black text only on their CMYK color printer and their color page count has been going up. Which of the fol owing would be the cause of this?
The printer sees black as a color and not simply true black.
Ozone is produced in which of the following processes?
The registration assembly synchronizes the sheet of paper to the:
image on the photoconductor.
Which of the following components contains the second and third mirrors in a cable drive flatbed scanner?
Second mirror assembly
Which of the following statements is true regarding the color gamut of monitors and printing devices?
The color gamut is different for monitors and printing devices.
Which of the following is the purpose of a static brush?
Reduce paper jams
Which of the following BEST describes the purpose of the separator pad?
To reduce multi-sheet feeding
After the photoconductor has been cleaned, the next step of the process is to:
charge to entire photoconductor surface with an even charge.
In the scanner section, after light has passed to the CCD assembly, the next stage is:
analog to digital conversion.
Which of the following components temporarily carries the latent image?
Which of the following are located in the laser unit?
Which of the following stages in the laser print process attracts toner to the latent image on the photoconductor?
Which of the following communication skills must be utilized when a technician completes a service call? (Select TWO).
Communicate the status of repair and/or open issues.
Use clear written communication.
A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should:
disconnect the MFD and ping the IP address.
The firmware for a multifunction device equates to which of the following on a PC?
Which of the following devices can be used to detect the temperature of the fuser?
Which of the following are the BEST steps to take when a user has a printing issue with a specific PDF file? (Select TWO).
Print other PDF files from the users workstation.
Print the same PDF file from a different users workstation.
Which of the following is used for outgoing email traffic?
Which of the following actions can a user take that wil affect the output color for all users who print to a networked device?
Perform a color balance adjustment on the device.
At which of the following stages of the laser/LED printing process is the latent image created on the photoconductor?
The main purpose of a print driver is to:
translate application data into printer language.
Which of the following components are used to provide recoil, tension and pressure?
A client is complaining about the speed at which large documents are printed. Which of the following would be a suggestion for improving this performance?
Increase the memory in the device.
Which of the following are examples of a physical port? (Select TWO).
Which of the following failed components would cause continuous white streaks to appear on the paper?
A technician arrives onsite to repair a device. Two users are there and both begin to explain what has happened and what they think could be the cause of the problem. Which of the following would be the MOST appropriate way for the technician to handle this situation?
Tell the users that both of them have valuable information, and ask that they speak one at a time for better clarity.
Which of the following forms will describe hazards and other properties of toner?
Which of the following is the next step after an image is captured by the CCD?
Analog to Digital conversion
Which of the following components are used in the initial paper feed? (Select TWO).
Over time, the quality output of color print devices may change due to aging of consumables and other internal parts related to image forming components. Which of the fol owing would MOST likely compensate for this?
Perform the printer color calibration.
Which of the following electrical components converts AC source voltages to various DC voltages?
Which of the following protocols does a scanner use to send outgoing emails?
Which of the following components contains the polygon mirror motor?
When a technician has completed fixing a printer, the LAST thing they should do before leaving is:
communicate with the customer.
Which of the fol owing multimeter settings should be used to measure source voltage at the wall outlet?
Which of the following are required for proper fusing to occur? (Select TWO).
A photo-reflective sensor is actuated when:
light is reflected back to the sensor.
Which of the following would be described as two disks that make contact after current is applied to a coil; the contact then being maintained as long as the current remains?
A customer has a document that was formatted for large size media but needs to print the document in a smaller size. In which of the following would this adjustment occur?
A customer calls to report that the scan images are taking up too much space on their server. The customer tells the technician they are scanning at 600dpi, in PDF format, and using a TWAIN driver in the ADF mode. Which of the following is the MOST likely cause of the excessive space usage?
Scan resolution size
Which of the following components prevents the print head from clogging?
Which of the following IP addresses are needed for a printer using a NIC for network printing? (Select TWO).
Toner is fused/fixed to the media by the use of:
heat and pressure.
Which of the fol owing components would be used in conjunction with an interrupt sensor if counting pulses is required?
When listening to a customer explain machine symptoms, a technician can practice active listening skills by:
repeating back to the customer which symptoms the technician should fix.
On a multifunction device, a technician observes that a black line is present on a page, running from the lead edge of the page to the trail edge. Upon further testing, the technician observes that this only happens when making a copy, but not when receiving a fax or printing a page. In which of the following sections is the issue MOST likely occurring?
Which of the following BEST describes the developing stage?
Toner is attracted to the latent image.
A customer has a deadline to print a large job and their printer requires parts which will not arrive in time. They are very frustrated with the technician and the printer. Which of the following is the BEST response?
Empathize with the customers situation and suggest rerouting this job in order to meet the deadline.
A customer complains that copies have a thin, dark line running through them, from lead to trail edge. Which of the following is the MOST likely cause?
Damage to the photoconductor cleaning blade