Your client has posted an application of an invoice entry and a payment entry. A payment discount was possible but was not calculated by the program when the entries were applied. What is the most likely reason for the payment discount being ignored?
The Allow Payment Discounts field in the Sales & Receivables Setup is empty.
The client selected the Invoice entry as the Applying entry instead of the Payment entry.
The Allow Payment Discounts field on the customer card is empty.
Payment discounts are only calculated when you post the payment entry.
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