MB2-866 - Microsoft Dynamics CRM 2011 Customization and Configuration

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Example Questions

In Microsoft Dynamics CRM 2011, you need to create an appointment with a recurrence pattern. What should you do? (Choose all that apply.) A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three employees. The facility can accept four customers per service appointment time. You need to set the capacity of the facility appropriately. What should you do? (Choose all that apply.) In Microsoft Dynamics CRM 2011, you create a global option set. You use the option set in a field in the Contact entity and in a field in the Account entity. In the Contact entity, you add a new item to the option set, set the default value to the new option, and disable auditing for the field. How do the changes to the Contact entity affect the Account entity? A custom Microsoft Dynamics CRM 2011 team named SalesTeam1 merges with another team within the organization. You plan to remove SalesTeam1 from the organization by using functionality available from the Microsoft Dynamics CRM user interface. You need to prepare SalesTeam1 for deletion. What should you do? You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011 to Microsoft Office Excel. What should you do? Which of the following statements about entity mapping in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.) A Microsoft Dynamics CRM 2011 organization has users located in three countries. You need to set the decimal precision for the currency fields. Which of the following settings should you configure? (Choose all that apply.) A company uses Microsoft Dynamics CRM Online 2011 with an organization that includes two custom entities named EntityA and EntityB. You create two referential, restrict delete, one-to-many (1:N) relationships between EntityA and EntityB named Related1 and Related2. You then customize the form for EntityB and add the Related1 and Related2 relationship lookup fields to the form. You need to ensure that when an EntityA record is deleted all associated EntityB records that reference EntityA in the Related1 lookup field are also deleted. What should you do? In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response? A company uses Microsoft Dynamics CRM 2011. You need to ensure that when the ownership of an account is transferred, only associated user-owned cases that have a status of Open are assigned to the new owner. Which relationship behavior should you set in the one-to-many (1:N) relationship between accounts and cases? Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011? In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do? In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a Customer. What should you do? Which of the following statements about Microsoft Dynamics CRM 2011 audit log management is true? In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of leads. A month later, you lock and deactivate the marketing list. Which of the following statements about the marketing list are true? In Microsoft Dynamics CRM 2011, which of the following types of activities can you distribute? (Choose all that apply.) Users in a Microsoft Dynamics CRM 2011 organization run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following Outlook settings are managed by the Microsoft Dynamics CRM system settings? (Choose all that apply.) You create a custom entity in Microsoft Dynamics CRM Online 2011. In the entity definition, you select the Define as an activity entity check box. You save but do not publish the custom entity. You need to ensure that the custom entity does not display in Activity menus. What should you do? A company uses Microsoft Dynamics CRM 2011. You need to move a business unit in the Microsoft Dynamics CRM organizational hierarchy. What should you do? Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.) In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing frequency of Monthly. You need to create a service template with a billing frequency of Quarterly. What should you do? Which types of fields can have field-level security enabled? (Choose all that apply.) You need to block file extensions on Microsoft Dynamics CRM 2011 attachments. Where do you make this change? A company uses Microsoft Dynamics CRM 2011. Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are true? (Choose all that apply.) Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true? In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price on a product. What should you do? A company uses Microsoft Dynamics CRM Online 2011. Company representatives create knowledge base articles based on the KB-Product template to respond to product questions. Articles based on the KB-Product template are frequently updated. The updated articles must be reviewed and approved before the changes are published. For each article based on the KB-Product template, you need to track who last updated the article and who last approved article changes. What should you do? (Choose all that apply.) You are adding a sales team member to a Microsoft Dynamics CRM 2011 organization. You need to assign the Salesperson security role to the new user. What are possible ways to achieve this goal? (Choose all that apply.) In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do? In Microsoft Dynamics CRM 2011, which of the following components are parts of a view definition? (Choose all that apply.) When mapping an option set in Microsoft Dynamics CRM 2011, which of the following statements is true? In Microsoft Dynamics CRM 2011, you associate several cases to an active contract. You resolve an associated case that has only three contract line incidents. You need to add contract line incidents to the case. What should you do? In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.) A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is always offered afternoon service appointments with the customer's preferred service technician. Each service technician is a Microsoft Dynamics CRM 2011 user. What should you do? In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles? In Microsoft Dynamics CRM 2011, what is a unit group? You are analyzing marketing data in Microsoft Dynamics CRM 2011. Which of the following analysis tools are available to you? (Choose all that apply.) You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer. You are tracking several email messages, tasks, and contacts within Outlook. Which of the following statements about deleting tracked items is true? A company uses Microsoft Dynamics CRM 2011. Which of the following chart configurations supports data drill-down? A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products. You need to disqualify the lead and remove it from the list of open leads. What should you do? In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and time. What should you do? You need to schedule a phone call to a group of Accounts and Contacts, followed three days later by an email message. What should you do? In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue. You need to ensure that the case is in the service queue so the service team can work on the case. Which of the following actions will achieve the goal? (Choose all that apply.) In Microsoft Dynamics CRM 2011, you are modifying a custom entity that has the Queues, Auditing, Mail Merge and Document Management options enabled. Which option cannot be disabled? A company uses Microsoft Dynamics CRM 2011. You plan to disable a business unit in the organizational hierarchy. How will this affect users? (Choose all that apply.) In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing lists and marketing activities. You create a new marketing list and plan to associate it with the campaign. To which marketing campaign elements can you add the new marketing list? Which of the following are features of the Microsoft Dynamics CRM 2011 platform? (Choose all that apply.) In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully utilized before a new truck is scheduled. What should you do? In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue. What should you do? (Choose all that apply.) When selecting fields for entity mapping in Microsoft Dynamics CRM 2011, which of the following must be true?

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