MB2-186 - Microsoft CRM 1.2 Applications Professional

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Example Questions

Which action is only available in the Microsoft CRM Sales for Outlook client? Which of the following statements about Notes and Attachments is correct? Of the following, the Quick Create feature allows for the creation of which record type? A record can be assigned to which of the following? What benefits do Knowledge Base article templates provide to Microsoft CRM users? Which of the following statements regarding the configuration of a Sales Process in the Sales Professional edition is correct? Where are Cases accessed in Microsoft CRM? If a Microsoft CRM user accepts an Activity or Case, where will it be placed in the application? When records are created using the native Microsoft Outlook menus and buttons, where do the newly created items appear in the Microsoft CRM Sales for Outlook application? What action must be completed before a Case can be resolved? The Subject Manager is maintained in which area of Microsoft CRM? When converting a Lead, what records can be created and opened during the conversion? Which of the following statements regarding Account record relationships is correct? Of the following, which Microsoft CRM Activity record type will map to its associated record type in Microsoft Outlook? Which of the following actions must take place before editing or deleting a Knowledge Base article? Which of the following statements about knowledge base articles is correct? Which of the following statements about creating E-mail Templates is true? When a Case is assigned to another user, which of the following occurs? An Activity is linked to an Opportunity record via which field on the Activity record? What happens when an e-mail is sent using the CRM e-mail form from the CRM toolbar of the Microsoft CRM Sales for Outlook client in online mode? Which of the following records is editable offline in the Microsoft CRM Sales for Outlook client? Which of the following is NOT available in the Microsoft CRM Sales for Outlook client? What Microsoft CRM Product functionality provides the ability to identify additional products that may be sold as replacements for a specific product? Knowledge Base articles may be searched from which of the following locations? What tool in Microsoft CRM is used to create a rule for routing Cases? What is the default size limitation of file attachments in the Notes record type? Which of the following records can be associated to a Contact? How many Accounts can be associated to an Opportunity? In the Microsoft CRM Sales Professional edition, what field in the Opportunity record is required for Products to be added to the Opportunity? How is the estimated revenue of an Opportunity entered in the Microsoft CRM application? When does an Activity change ownership in the Microsoft CRM application? As long as a user has suffcient security privileges, new product records may be created in Microsoft CRM via which of the following areas? Microsoft CRM Sales for Outlook Client mail merge functionality can be used to print all of the following except: Before a user is able to create an Order from a Quote, what does the status of the Quote need to be? Which type of user is the Microsoft CRM Sales for Outlook client targeted to? Which of the following statements regarding Unit Groups are true? A Subject record has how many parent relationships? What action in the Account and Contact record is permanent and cannot be reversed? Where are Products associated to a Contract? A Case can be assigned to which of the following? Which of the following functions is available in the Sales Standard edition? What record type may be associated to a Competitor? In Microsoft CRM, Contracts are used to track which of the following? How is an existing e-mail message in your Microsoft Outlook Inbox copied to Microsoft CRM? What is the first step in creating a new Contract? When a Case is deleted, what other actions take place? E-mail messages created in or brought into Microsoft CRM are saved as which of the following record types? If a Salesperson wanted to choose from one of several Sales Processes that are available to relate to an Opportunity they own, which Action would they use? The total amount of time spent resolving a Case is calculated based on what? What action will move an Activity record from the Assigned queue to the In Progress queue in the Workplace?