MB2-186 - Microsoft CRM 1.2 Applications Professional
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Which action is only available in the Microsoft CRM Sales for Outlook client?
Which of the following statements about Notes and Attachments is correct?
Notes are always parented by another record.
Of the following, the Quick Create feature allows for the creation of which record type?
A record can be assigned to which of the following?
What benefits do Knowledge Base article templates provide to Microsoft CRM users?
Templates provide consistency in Knowledge Base articles across the entire organization
Which of the following statements regarding the configuration of a Sales Process in the Sales Professional edition is correct?
Multiple Sales Process Rules may be active at any given time
Where are Cases accessed in Microsoft CRM?
Customer Service Module
If a Microsoft CRM user accepts an Activity or Case, where will it be placed in the application?
In Progress queue
When records are created using the native Microsoft Outlook menus and buttons, where do the newly created items appear in the Microsoft CRM Sales for Outlook application?
The records will only populate the native Microsoft Outlook folders
What action must be completed before a Case can be resolved?
Close any Activities associated to the Case
The Subject Manager is maintained in which area of Microsoft CRM?
When converting a Lead, what records can be created and opened during the conversion?
Which of the following statements regarding Account record relationships is correct?
Contacts can only have one parent Account
Accounts can parent many other Accounts
Accounts can parent many Contacts
Of the following, which Microsoft CRM Activity record type will map to its associated record type in Microsoft Outlook?
Which of the following actions must take place before editing or deleting a Knowledge Base article?
Unpublish the article
Which of the following statements about knowledge base articles is correct?
The entire text of a knowledge base article can be searched
Which of the following statements about creating E-mail Templates is true?
Organizational e-mail templates for Microsoft CRM can be created in the Settings area by an administrator
Personal e-mail templates for Microsoft CRM can be created by a user in their Personal Options area
When a Case is assigned to another user, which of the following occurs?
The Case is routed to the Assigned queue
An Activity is linked to an Opportunity record via which field on the Activity record?
What happens when an e-mail is sent using the CRM e-mail form from the CRM toolbar of the Microsoft CRM Sales for Outlook client in online mode?
The e-mail will create and send a CRM E-mail Activity
Which of the following records is editable offline in the Microsoft CRM Sales for Outlook client?
Which of the following is NOT available in the Microsoft CRM Sales for Outlook client?
What Microsoft CRM Product functionality provides the ability to identify additional products that may be sold as replacements for a specific product?
Knowledge Base articles may be searched from which of the following locations?
Workplace Knowledge Base area
What tool in Microsoft CRM is used to create a rule for routing Cases?
What is the default size limitation of file attachments in the Notes record type?
Which of the following records can be associated to a Contact?
How many Accounts can be associated to an Opportunity?
In the Microsoft CRM Sales Professional edition, what field in the Opportunity record is required for Products to be added to the Opportunity?
How is the estimated revenue of an Opportunity entered in the Microsoft CRM application?
Estimated revenue can be manually entered by Microsoft CRM users
Estimated revenue can be system generated based on the product information
When does an Activity change ownership in the Microsoft CRM application?
When it is assigned to another user
As long as a user has suffcient security privileges, new product records may be created in Microsoft CRM via which of the following areas?
Home Page Settings Area
Microsoft CRM Sales for Outlook Client mail merge functionality can be used to print all of the following except:
Before a user is able to create an Order from a Quote, what does the status of the Quote need to be?
Which type of user is the Microsoft CRM Sales for Outlook client targeted to?
Which of the following statements regarding Unit Groups are true?
Each Unit Group refers to the Base Unit
Unit Groups may be used across Product Lines
A Subject record has how many parent relationships?
What action in the Account and Contact record is permanent and cannot be reversed?
Where are Products associated to a Contract?
Contract Line Items
A Case can be assigned to which of the following?
Which of the following functions is available in the Sales Standard edition?
What record type may be associated to a Competitor?
In Microsoft CRM, Contracts are used to track which of the following?
Service agreements with Customers
How is an existing e-mail message in your Microsoft Outlook Inbox copied to Microsoft CRM?
Select the e-mail message and click 'Promote E-Mail to CRM Activity'
What is the first step in creating a new Contract?
Select a Contract Template
When a Case is deleted, what other actions take place?
Activities associated to the case are also deleted
Notes associated to the case are also deleted
E-mail messages created in or brought into Microsoft CRM are saved as which of the following record types?
If a Salesperson wanted to choose from one of several Sales Processes that are available to relate to an Opportunity they own, which Action would they use?
The total amount of time spent resolving a Case is calculated based on what?
The total amount of time spent on Activities associated to the Case
What action will move an Activity record from the Assigned queue to the In Progress queue in the Workplace?