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MB2-185 - Microsoft CRM 1.2 Customization
Which of the following workflow examples can be implemented using Microsoft CRM workflow (without launching a custom program)?
Create a Welcome letter when a prospect becomes a client
For new opportunities, go to a web site and obtain a credit report and update a credit field in Microsoft CRM
Send a series of emails at specified time intervals to the contacts associated with an opportunity that is 'on hold'
Add a new Microsoft CRM user based on Active Directory
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