MB2-185 - Microsoft CRM 1.2 Customization

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Example Questions

Which layer of Microsoft CRM performs all security checks independent of the caller? Platform To build solutions for Microsoft CRM using .NET, Microsoft Business Solutions recommends that a developer have which of the following skills or experience? Experience working with .NET enabled languages A good understanding of Object Oriented programming concepts Which layer in the Microsoft CRM architecture includes the Browser Client and Sales for Outlook Client components? Presentation How many Sales Processes can be created in the Standard version of Microsoft CRM? 1 Which of the following Actions can you perform on Workflow Processes when in the Process tab of the Workflow Monitor? Abort Pause If multiple workflow rules exist for an object, then how does Microsoft CRM determine the sequence in which the rules should be applied? The rules are applied based on the sequence in which they appear in Workflow Manager When a user creates a new view for a given record type, which of the following statements regarding this process are TRUE? The record type's primary field cannot be removed from the view The record type's primary field will always be the first column in any view created for that record type Workflow Manager allows you to perform which of the following actions? Create a rule by copying an existing rule Create rules that consist of conditions and actions defined in an "if-then-else" format Delete an 'inactive' workflow rule Which technology does the Microsoft CRM browser client use to present the user interface to Internet Explorer? ASP.NET Which of the following schemas are available in the Microsoft CRM SDK? Fetch XML Schemas ObjectSchemas ColumnSet XML Schemas How many Associated Views can be set up for each record type? Just one Which layer of the Microsoft CRM architecture is responsible for performing the majority of the business logic? Platform Before the customizations to a form or preview pane can be visible within Microsoft CRM, which of the following Transport Manager tools has to be used first? Publish Customization Which of the following can instantiate a workflow rule against a particular record? An event A manual 'Apply Rule' action Which of the following tools provides the ability to publish a previously exported customization file? Import Customization Which assembly gives the developer easy access to the Microsoft CRM API? Microsoft.CRM.Platform.Proxy What is the difference between the Reports Standard View and Reports Advanced View? In the Standard View, you can see folders within one major category (Sales, Services, Admin). In the Advanced View, you can see all three categories at the same time. Which of the following are valid Wait conditions in a workflow? Wait Object Condition Wait Activity Condition Wait Timer Condition Which of the following customizations require publishing in order for the changes to be applied? Changes to preview panes Changes to the database schema Which of the following events can trigger a workflow rule? Change Status Assign Create The Microsoft CRM Professional Edition includes which of the following Workflow tools? Workflow Manager Workflow Monitor Following the installation of Microsoft CRM Server, what is the status of the Crystal Administrator password? It's left blank Where is Customization Transport Manager Tool located? Deployment Manager Which of the following are unsupported Microsoft CRM customizations? Direct interaction with the Microsoft CRM database Modification of the application via .aspx, .js, or .css files Workflow Rules can be created for which of the following objects? Accounts Case Lead Crystal Enterprise for Microsoft CRM comes with 50 concurrent user licenses. How many users should this number of licenses be sufficient to support? Between 350 to 500 users Which of the following workflow examples can be implemented using Microsoft CRM workflow (without launching a custom program)? Create a Welcome letter when a prospect becomes a client Send a series of emails at specified time intervals to the contacts associated with an opportunity that is 'on hold' What records are displayed in reports for a given record type? The same records which the user can normally view for that record type in the application Which layer of the Microsoft CRM architecture recognizes the occurrence of an event that initiates a workflow rule? Platform layer Your business is interested in using Microsoft CRM Workflow to automate its business processes and policies. Which types of processes can a company automate with Microsoft CRM Workflow? A process that specifies the steps a sales rep should go through to close a sale A process that assigns a sales rep to an account Which of the following conditions would prevent you from removing a section from a form? The section contains a system required field The section contains a business required field The section contains an event dependent field What are the main functions of the Schema Manager Attribute Manager tool? It allows you to add custom fields It allows you to change a field display name and description Which of the following statements is TRUE? A single preview pane is defined for each record type The object model, query processor, and metadata framework are main components of which layer of Microsoft CRM architecture? Platform What file does Microsoft CRM read at start-up that determines what will be displayed on the User Interface? Isv.config Microsoft CRM reports are divided into which of the following categories? Sales, Service and Admin Due to a hardware failure, your database server crashes and you have to restore the Microsoft CRM database on a new server. Which of the following tools is used to reconfigure Microsoft CRM to point to the new database server? Server Manager Users with which license can view Service and Admin reports? Customer Service License What are the implications of the Assign event that is associated with a workflow rule? It causes the rule to trigger when ownership of a business entity is changed Which of the following are valid actions that you can perform within Workflow Manager? Create rules by copying an existing rule Enable and disable rules Supported methods to connect or extend Microsoft CRM via the SDK can broadly be categorized into which of the following areas? Application Integration Extensibility using Web Services When viewing an Account Record in Microsoft CRM, users can click on the Contacts button to display a list of Contacts linked to a particular Account. To customize this Contacts view, which of the following areas of system customization needs to be customized? Contact Associated View The SDK documents which of the following features during configuration of customized buttons and menus? Modal or Modeless windows Parameter Passing Validity options for Create or Update What level of customization can be described as owered by Microsoft CRM? Embed You plan to customize your Microsoft CRM application. However, as a safety precaution, you wish to back up your current XML configuration prior to making your changes. Which of the following Deployment Manager tools would you use to back up your existing XML configuration? Export Customization Where does the isv.config file reside? Microsoft CRM Web server What does the acronym GUID stand for? Globally Unique Identifier In order to automate your company business processes, you have created a workflow rule that performs a sub-process. A sub-process is a workflow rule associated with what type of event? Manual event Which of the following statements are correct about sharing views? By default, all views are available to users. Views can be restricted to one or more teams. Communication between the application layer and the platform layer is accomplished using which technology? SOAP