JK0-802 - CompTIA A+ Certification Exam 2
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Which of the following accounts is MOST restrictive?
A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?
The games do not support a 1920x1080 resolution.
An Internet browser's cookie could be classified as which of the following?
Which of the following would be the BEST way to combat social engineering?
A company is experiencing issues with third parties tailgating authorized users during entry to secure server rooms. Which of the following would BEST alleviate this problem?
A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?
Power Options -> Power Schemes
The benefit of MAC filtering in wireless networking is that the network:
is more secure.
A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be the BEST response from the technician?
"Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used."
A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause?
RAM not seated properly
Which of the following Control Panel utilities would be BEST to use to remove a Windows 7 application?
Programs and Features
A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are capable of booting from the network. They are running a Gigabit network with a Windows deployment server. Which of the following will be the BEST to use in this scenario?
The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:
For any given 802.11n wireless Internet signal, which of the following is needed to establish a connection?
A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7?
Install the application with compatibility mode
A technician would like to limit computer access to certain users. Which of the following should be configured?
Local security policy
A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used?
Windows 7 only
A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?
Ensure the correct ports are open.
A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?
Establish a plan of action
A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem?
The user has a USB key attached.
Which of the following should a technician do FIRST to secure a mobile device?
Assign a passcode
A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST?
Proper drive installation (e.g. cables/jumpers)
Which of the following security threats involve shoulder surfing and phone phishing?
A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all system files are intact and in their original versions?
Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?
Which of the following paths would a technician use to map a network drive?
A technician needs to configure their neighbor's iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor's work IT department. Which of the following information does the technician need?
Server and domain
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
Identify the problem
Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel?
Which of the following encryption standards is found on older wireless devices and provides minimal security?
A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).
Log files for the new application
A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which of the following applies?
The VM can be shut down with no harm to the host PC.
Which of the following security threats do shredders help prevent?
From which of the following tools can a technician locate the PID of an application?
A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?
A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?
The video cable
Which of the following commands, in Windows 7, could a technician use to schedule a disk integrity scan upon next boot?
A user tries to connect to the Internet using a dial-up modem and receives a "No dial tone detected" message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?
Check if the cable is connected on the modem's line RJ-11 port.
A user has setup a SOHO and needs to implement a network configuration that allows for sharing of devices and files across the network without the complexity of a centralized server. Which of the following would be MOST appropriate?
Turnstiles and other mantraps will prevent which of the following security threats?
When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).
A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?
Use a toner vacuum to remove the spilled toner from the undesired surfaces.
A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch?
Disable unused ports
A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?
Local security policy
A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue?
Which of the following data transfers will retain the current NTFS permissions of a file?
Moving the file to a different location on the same volume
A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?
The power connector for the video card is unplugged.
A technician needs to use Remote Desktop Connection in order to get access to a remote Windows workstation. However, the Programs menu has been hidden and they only have access to the Run command utility or a command-line prompt. Which of the following is the utility that the technician should use to access Remote Desktop Connection?
A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTER OPTICAL DRIVE. CABLE SELECT Which of the following jumper configurations should be used instead?
HDD. Cable Select; Optical DrivE. Cable Select
Which of the following supports IP telephony devices without requiring external power?
When running Windows XP, which of the following would give a list of switches for the CHKDSK command?