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ITIL-F - ITILA Foundation
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
Identify the required business outcomes; Plan how to achieve the outcomes; Implement the 10 plan; Check the plan has been properly implemented; Improve the solution
What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
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