HP2-H33 - Selling HP PPS ServiceOne Services

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Example Questions

Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.) Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?" When do HP Care Pack Services need to be registered? For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services? Which service offers faulty hardware repair at a designated HP repair center? Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and Ricoh? What is true about HP Custom Contractual Services? Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years? How should you counter the following objection? "The standard warranty is sufficient." A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources. The contract would include the following provisions: 1. Faster response times 2. Multi-vendor repair services 3. Onsite engineer 4. Lease new equipment Which HP PPS Services offering best meets this customer's needs? Which statement is true about the duration of the risk mitigation services? Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a customer's business? How should you counter the following objection? "I can repair my devices myself." Which HP Care Pack Services option is considered a Risk Mitigation service? Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.) What is an example of the value that HP PPS Services offer to your customers? What is true about HP Standard Contractual Services? Which service corresponds with the following discovery question: "What is your back up plan to help you control and predict costs over the life of your equipment?" Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with expiring HP Care Pack Services in order to encourage the customers to renew their engagement? Which type of HP service sends a trained technician to the customer business for hardware repair? Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific product? Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh, and Apple? What percentage of savings does HP Care Pack Services bring to customers compared to single out-of-warranty repairs? Which HP PPS Services allow customers to add leasing of the new hardware purchased within the pricing? The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.) Which statement is true about HP Care Pack Services? When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the 90 days period)? A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions: 1. Standard delivery requirements 2. Multi-vendor repair services 3. Multi-year contract 4. Quarterly payment Which offer best matches this customer's needs? Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?" Which HP Care Pack Service response is sold most often? Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service? Which statement is true? Which HP PPS Service is paid as an up-front cost at the time of the purchase? When is the best time to offer HP Contractual Services? What is true about the difference between HP Contractual Services and HP Care Pack Services? How should you counter this objection: "Services cost too much." Which service is part of data and hardware protection? HP Travel Risk Care Pack Service provides which benefit to the end-user? According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity? When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service? An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew the engagement with the customer, which provision would require HP Contractual Services? A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level. Which offer best meets this customer's needs? Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP hardware? Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?" A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year. Which renewal option should you offer? Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country? What is included in the defective media retention service? When do HP Post Warranty Care Pack Services need to be registered? Which service corresponds to the following discovery question: "Do you meet the requirements of data protection regulations by physically controlling access to your data?" A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?