HP2-H28 - Selling HP Printing and Computing Services
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Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?
IT Managed or Non IT Managed
Which statement is true about HP Care Pack Services?
HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
Which statement is true about HP Printing and Personal Systems Attach Services?
Deployment services gets hardware installed in businesses or connected at home, ready to use.
Which statement is true about Service Lines?
8W support covers all business levels for Custom Integration Services.
Which statement is true about Non IT managed businesses?
Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
Which statement is true about the worldwide services market?
Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
Consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage. What service line groups would this fall under?
MN Consumer Support
What is an effect of adding services to hardware deals?
Increases deal size
What makes selling services attractive to sales representatives?
Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?
Safeguarding their business with limited or no IT staff.
In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?
Defective Media Retention
For Consumers, which HP non-repair related service offers a user advisory support helpdesk?
Which service protects mobile workers in many parts of the world?
Which type of service offerings are covered by HP Custom Integration services?
What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?
The value of user advisory and premium services.
Which statement is true about the value proposition for Small and Medium Business Services?
HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control cost.
What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?
Understand the customer's business drivers and establish from that the duration of services needed.
How do services help customers?
Services help employees be more productive and increase their value to the business.
Which statement is true about HP Services for Business Customers?
Post warranty services is ideal for customers than plan long periods of time between product replacements.
Which statement is true about selling services?
Consumers represent more than 85% of the total growth through 2014.
Which type of services can an HP Printing and Computing Services specialist sell?
The specialist can sell services for printing and personal systems.
How can HP Care Packs help consumers?
HP Care Pack Services help consumers get their equipment up and running.
Which statement is true about HP Services for consumers?
Consumers want to enhance their experience; they are searching for enjoyment.
What is the benefit offered by the Data Protection service?
Remotely deletes data from your device in event of theft.
Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?
Defective Media Retention
Why is HP Printing and Computing Sales specialization important for partners?
Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
Which statements are true about HP Services for Business Customers? (Select two.)
Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not stand-alone services. They are designed to be sold together in a bundle.
Which areas do the HP Care Pack services cover for consumers?
Deployment, Usage, and Care.
Which service protects from drops, spills, surges, and other mishaps?
Accidental Damage Protection
Which option is available in Deployment Services?
Assets and Security Tagging
As a consequence of the economic crisis, what is a typical CIO behavior?
They try to keep their current install base alive for the longest possible time.
Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)
Partners can minimize costs with labor refunds for the services delivered on behalf of HP.
Partners receive a percentage of the rebate payment on their sales.
What is the added value of selling HP Services for consumers?
HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment.
Which devices are covered by K2 Graphics support service line (printing)?
HP Designjet printers.
What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?
Configuration, deployment, usage, and care.
Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
Partners can start accumulating rebates on sales from day one on new or already sold hardware.
The specialization enables partners to deliver services on behalf of HP and generate additional profit.
Which statement is true about HP Contractual Services?
It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?
Preventative Maintenance Kit Replacement
What is the purpose of the HP Services portfolio?
To increase efficiency, reduce cost, and extend the life of Printing and Personal Systems.