HP2-H08 - Servicing HP Desktops , Workstations , and Notebooks
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What is the difference between a frontside bus (FSB) and Intel QuickPath?
QuickPath connects the memory controller to the I/O controller; FSB connects the CPU to the chipset.
You are trying to determine the original default specification of an HP workstation. Where would you find this information?
A customer wants additional memory installed on a computer. Where can you find the appropriate part number for supported memory on this computer? (Select two.)
Product User Guide
Bluetooth is an example of which networking technology?
You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installed. What should you do first to find the cause?
Determine the amount of shared video memory.
What does HP Wireless Assistant enable you to do?
connect to a wireless WAN
What is the function of the HP Support Assistant?
to access any and all diagnostics utilities available on a particular platform
Where can you find the latest BIOS for an HP personal computer?
HP Support & Drivers website
During which step of the HP Six-Step Troubleshooting Methodology does part replacement occur?
Execute the action plan
From which two locations can you run the DPS test? (Select two.)
System BIOS Diagnostics Menu
Windows Administrative tools
A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?
Verify that the docking station AC adapter has the correct wattage.
What is true regarding HP DriveLock if a user has forgotten the master password?
The drive cannot be recovered; the user data is lost.
What are two primary uses of the HP Insight Diagnostic tool? (Select two.)
hardware configuration display
Which utility is required to update the DMI after you have replaced a system board?
HPSoftPaq Download Utility
Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?
What information does the HP Battery Health Check utility provide about the battery?
After performing a QuickRestore of an HP notebook, you discover that the restore partition is missing. What is the probable cause?
The Restore Partition option was not selected during the QuickRestore.
After installation of a new PC, the customer reports that it is running very slow over the network. What is the most likely cause?
The Ethernet card has autonegotiated 10Mb speed.
Which replacement part can generate an Invalid Electronic Serial Number error?
Which HP option contains an integrated hard drive?
3-in-1NAS Port Replicator
Which hardware support service is available as an HP Care Pack Service?
24-Hour Call to Repair
Which function does the Wireless LAN 802.11 n standard provide?
uses two or more transmitter and receiver antennas
Which HP utility is used for testing SATA hard drives on HP workstations?
Built-In Self Test (BIST)
What minimum configuration is required in order to access the embedded SATA RAID configuration tools? (Select two.)
A second SATA hard drive must be added.
RAID must be enabled in the BIOS.
What should you do first when a processor displays a temperature warning?
Check the environment.
What does AMT technology enable you to do? (Select two.)
manage a computer even if the operating system is not running
manage a computer even if it is powered off
Which HP product supports a RAID 5 configuration?
After installing new software, a customer reports an operating system failure that results in random blue screens. What is the first option you should recommend for this customer?
Restore the operating system from the operating system CD/DVD.
A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?
Recalibrate the battery to increase the battery capacity.
With HP SpareKey, how many personal questions are asked to confirm a user's identity?
What can you do with an HP MultiBay or Upgrade Bay?
Install an additional hard drive or optical drive.
What is included with the recovery media set in addition to the operating system CD/DVD?
hardware drivers and HP provided applications
An HP product carries a 3-3-3 warranty. What does this mean?
The product carries a 3 year parts, labor, and onsite service warranty.
Which statement is true about HP thin clients?
They use an embedded operating system.
HP is committed to the Return of Hazardous Substance (RoHS) environment standard. Which statement best defines this standard?
RoHS regulates the supply and return of parts containing restrictive materials.
A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?
The customer must return the product to a country where the product is supported.
An application on a customer's HP desktop has failed.Wherecan you findtheapplicationlog file?
system dump report
Which statement best describes the Trusted Platform Module (TPM)?
TPM is factory-configured hardware bound to a single system board.
Which devices are used to write data to removable media? (Select two.)
USB flash drive
A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause?
Check the Device Manager.
According to HP best practices, where should you verify the service history for a specific computer?
Channel Services Network (CSN)
A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related to the PC or the network printer?
Get the IP address from the printer and try to ping the address.
Where can you confirm an HP spare part number?
You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use?
spare part number
A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail. What is the first step you should take to identify the root cause?
Recommend a power audit of the facility.
Identify two BIOS security features introduced with the HP BIOS based on Unified Extensible Firmware Interface (UEFI). (Select two.)
BIOS user accounts
What is the primary function of MXM graphics modules in portables?
allows the graphics processor to be easily upgraded
What do you need to remember about thermal grease after replacing an AMD processor?
You should clean theCPU and heat sinkandcarefullyapply the entire syringe of greasein an even layer.
For what purpose is the command Repset.exe:/cpqsetup.txt used?
to load a saved BIOS configuration
A customer is having trouble connecting a notebook to a Wi-Fi access point. What is the first thing that you should check to resolve this problem?
that the Wi-Fi devices are enabled and turned on