HP2-E57 - IT to Business Alignment - HP Always On Support Services

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Example Questions

What preparation step does NOT need to be taken in advance of the IT to Business Alignment Workshop? What is the most important activity to complete in preparing for an IT to Business Alignment workshop? What are the key elements of HP's "3 pillar approach" to meeting customer business requirements/service levels? What is an incorrect perception of a consultative selling approach? Once you have analyzed your specific customer needs and aligned them to HP's Always On Support service portfolio, how should you begin positioning your recommendations? What is the main aim of a consultative selling approach? For HP partners, what is the best source for assistance with sales of HP Always On Support Services? Which deliverable is NOT included with Proactive Select? When can HP Always On Support Services be sold to a target customer? On the IT to Business Alignment continuum, if a customer has a "Highly Available" service level requirement for a specific application, what is the most appropriate HP Always On support solution that should be proposed? Which statement about the benefits of HP Technical Services is false? Who should participate from the customer's organization in an IT to Business Alignment workshop? From an HP/Partner perspective, what is NOT a main goal of the IT to Business Alignment Workshop? What is the term used to describe a customer's target for allowable data loss in the event of infrastructure failure? What is the term used to describe a customer's target for resolving any hardware or software incidents in the event of a failure? You are working with a customer who has the lowest service level, which is only 99% availability. What is the name of this level of service? What is the Account Support Manager's role to a customer who has purchased HP Proactive Select service? Based on an evaluation of your customer's Technology and Operation aspect of their ITSM maturity with respect to technical management, routine maintenance activities and schedules should be defined and implemented. Which finding would score a "1" in this evaluation? Based on an evaluation of your customer's Governance and Strategy aspect of their ITSM maturity with respect to business continuity management, a full Business Impact Analysis (BIA) needs to be carried out for each business process. Which finding would score a "2" on this evaluation? Based on an evaluation of your customer's Planning and Design aspect of their ITSM maturity, availability targets for each service should be formally agreed with the business and regularly reviewed. Which finding would score a "3" in this evaluation? Based on an evaluation of your customer's Service Measurement and Reporting aspect of their ITSM maturity under the area of Continual Improvement and Automation, there should be agreed metrics for the end-to-end availability and performance of all services and an agreed, reliable, and repeatable method or tool to collect data. Which finding would score a "3" on this evaluation? What are the key lifecycle stages for reliable IT service delivery? What should you do to successfully close the sale at the end of the IT to Business Alignment workshop? What is the deepest of the levels of needs identification questions? What does Critical Advantage include? According to ITIL best practice, what industry standard parameter(s) need to be defined by the customer prior to any investment made in designing and building any new IT service? What is a critical emphasis of consultative selling? Once you assess the customer's readiness for an IT to Business Alignment workshop, ideally, how much time should you ask them to allow for the meeting? What are the main goals of any IT department in mitigating the potential risks of downtime to business critical IT services? (Select two.) Which service(s) have been designed by HP to primarily support Industry Standard Servers (ISS) environments? You have asked a customer about the business impact of critical service unavailability. Which response is most likely to indicate an opportunity for HP Always On Support Services? You have asked a customer about their current business drivers and current/relevant business initiatives. Which response is most likely to indicate an opportunity for HP Always On Support Services? Which high-level statement is NOT true regarding the role of a good IT department working in partnership with their business? What does the acronym ITIL stand for? Which customer profile is a good target for an IT to Business Alignment workshop?