HP2-E43 - Selling HP SMB Solutions Exam
Go back to HP
Your customer reports the following business problem: inefficiencies as a result of ineffective version management when files are shared and an inconsistent filing model. What is the most likely technology cause for this business problem?
no centralized tool for sharing files
Connecting is one of the IT enabled activities within the HP Just Right IT program. Which statement best describes Just Right IT connecting?
making amazing things - whether it's a product, a service or a marketing piece - with the most appropriate tools for the job
Which statement is characteristic of the HP Midsized Business Center?
It stresses manage, grow, and protect as keys for midmarket IT success.
Which ProLiant advantages should you share with a customer in a competitive situation? (Select three )
efficient power supply
supports Windows Server and stores files
Which question is an example of a storage qualification question?
Does the customer have or potentially need RAID capability?
What are small and midmarket companies less likely to have on their websites than enterprise companies?
an annual report for the shareholders
Which description is characteristic of HP Technology Services?
proactive services at affordable price points that fit particular environments and situations
Which HP management software converges network management and orchestration tools?
HP Intelligent Management Center
HP Data Protector Express is targeted at which customer profile?
organizations that do not have specialized IT staff
As defined by HP, what are the three midmarket pillars?
Consolidation, Business Protection, Application Acceleration
HP V-Series switches are solutions to which small business customer pain point?
complex set up and configuration
Which small business customer pain point is addressed by moving from P2P to a first server solution?
needs a safe and single location for company information, with simplified management and backup
Your customer is losing revenue and business opportunity restoring PC image files. What is the most likely cause?
The customer has an inconsistent backup system.
Sharing, Connecting, Creating, Storing, and Printing are the IT-enabled activities that serve as the pillars for which HP solution offering?
HP SMB Solutions
What is a typical characteristic of the IT infrastructure at a mid-sized business?
Has some servers, storage, software solutions, and a network in place.
Which question is an example of a networking qualification question?
Are there specific tasks that require more bandwidth than others, causing communication delays?
Which pain point or technology issue is addressed by HP Data Protector Express?
no consistent backup tool-set or policy
What is the poorest resource for finding information about midmarket server positioning?
annual reports emphasizing investor relations
Which product is an example of small business storage software?
HP Data Protector Express
How can you help to ensure the priority of the voice network for adequate communication?
Add a managed switch and segregate the IP phones and data traffic.
What do HP advanced switching, routing, and security solutions with industry-leading scale and performance does for networks?
drive simpler and flatter networks with fewer devices
What is a storage pain point?
Natural disasters could cause data loss.
What is the HP solution for customers who frequently run out of disk space?
X1000 Network Storage System
The HP Imaging and Printing Group (IPG) helps shape the future of digital imaging and printing. Which product is NOT part of the IPG portfolio?
HP Business Laptops
What is a realistic customer objection to an HP networking solution?
There are cheaper alternatives than HP.
Why does HP win in the networking area?
"single pane-of-glass" management software for simplified lifecycle management
Your customer's employees are complaining about their wireless user experience. Which HP solution should you recommend?
HP Wireless Access Point
Which questions are examples of small business server qualification questions? (Select three.)
Do you need to consolidate calendars and files among employees?
Do you struggle with keeping consistent files among employees?
Do you have files that should be restricted to certain employees only?
What do HP Care Pack Services provide?
a choice of reactive and proactive support services that boost IT availability, maintain business continuity, reduce complexity, and control costs
What is a typical customer objection to HP service support?
My staff is knowledgeable and can handle most issues.
Determining if a customer is open to a meeting with HP and an HP solution is most closely aligned with which step in the sales cycle?
Qualifying the Opportunity
Which statement about HP Data Protector Express is true?
It does not contain file archiving functionality.
To effectively sell into a small business, you must demonstrate how HP technology can both fulfill the customer's vision and also provide which other benefit?
Save the customer time and money
Which HP products for smaller businesses provide a single, safe location for employees to share files, documents, applications, and software?
HP Prolaint Servers
What is a storage-related security issue?
Backup solutions do not provide secure offsite storage.
The HP Partner Sales Advantage Tool (PSA Tool) is primarily intended for use during which step in the sales cycle?
Identifying the Customer Pain Points
Which statement is a part of the midmarket competitive analysis for servers?
HP expertise and skilled technical resources can provide proven, cost-effective, and efficient support for your IT environment, shorten your time to ROI, and enable your staff to focus on core business activities.
Which factor will competitors most likely attack on HP storage products?
The HP Personal Systems Group (PSG) helps shape the future of personal computing by transforming how people think, feel, and connect. Which product is NOT part of the PSG portfolio?
HP Ink and Paper
How do you justify the higher cost of HP small business networking solutions compared to some competitive offerings?
Give the customer a detailed flow chart that illustrates HP's strict component selection criteria.
Why does HP win in the server market?
reduced complexity with infrastructure management tools such as Insight Control Remote Management, Data Center Power Control, Intelligent Power Discovery, and Insight Remote Support Software
Which objection are you LEAST likely to encounter when positioning a server in a small business?
I am planning to migrate to Windows 7.
What can a small business customer do to segregate high bandwidth network activities from the rest of the load?
add a managed switch
Your customer is experiencing slow response time for applications, and has diagnosed the problem as poor switch management. Why would a managed switch be a good solution?
Managed switches monitor network performance for bottlenecks.
What is the primary benefit of HP Support Services?
They offer a standardized portfolio of support services and single point of contact.
Which statement about HP servers is most important for small businesses?
HP servers are simple to deploy, manage, and repair.
Which statement is descriptive of HP Care Pack Services?
They are support packages that expand and extend standard warranties for HP hardware and software.
What is HP Data Protector Express?
backup and recovery software
In response to business growth, some companies add new IT hardware without having a clear IT strategy or plan to keep up with that growth. What is this IT trend called?
What is NOT a small business customer pain point in networking?
lack of employee mobility