HP2-B110 - Selling HP Imaging and Printing Supplies - Exam
Go back to HP
Which statement is true about the printer's warranty and the use of non-HP cartridges?
If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
Where is the security label on a laser cartridge?
Always on the tear strip
Why are HP supplies important to the reseller?
Because the customer purchasing period can be up to 10 years for just one printer
Which program provides a full service contract to the customer?
HP Channel Lead Pay Per Use
What is a typical cross-selling question?
"Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
How can you increase the sales of supplies?
By increasing usage via understanding your customer needs
On what medium is HP ink designed to give high quality printouts?
HP Base Photo Paper
What characterizes the supplies product life cycle?
It is significantly longer than the product lifecycle of the printer (hardware).
Approximately what percent of the HP printers imaging system is contained in the HP laserJet All-in-One print cartridge?
Which term or phrase is synonymous with value for money?
Excellent reliability and superior print quality
Which laser-supplies product offers the highest number of printable pages?
XD cartridge packs
What are three typical target customer groups for supplies?
Small-sized customers, medium-sized customers, and large-sized customers
Which statement is true regarding the security label in HP Inkjet cartridges?
All Inkjet cartridges have a security label on the back of the packaging.
Why should you and your customers avoid selling or giving away any empty HP original supplies boxes?
The boxes can be re-used to sell counterfeit products.
According to the 2013 Spencer Lab laser study how much more can non-HP toner cartridges cost over time, as compared with HP toner cartridges?
Up to 20%
According to the InfoTrends 2011 report which statement is true?
91% of HP original cartridges will have a 92% smaller carbon footprint than remanufactured cartridges.
Where can customers find more information about how to protect themselves from counterfeit products?
The HP anti-counterfeit website
Which technology does HP use with most of its inkjet printers?
HP Thermal Inkjet technology
Who is affected most by the sale and distribution of counterfeit supplies? (Select two.)
HP authorized distribution
Which statement is true about loyal HP customers?
They purchase products from the HP brand and one reseller only.
Why is the term "Compatible Cartridge" confusing for customers?
It is a term used for Refilled Remanufactured and Clone cartridges
What is the key driver for supplies sales?
What represents illegal competition in the after-market?
What results when a non-HP cartridge is used on an HP printer?
If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
Which driver of HP's innovation ultimately benefits the customer?
HP Care packs
In which circumstance is it appropriate to use HP LaserJet C cartridges?
In Win Back and CLPPU deals
If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?
Two standard black cartridges and one value color cartridge
According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?
92% ink and 91% toner
In which type of hardware is the majority of the current total supplies sell-out used?
Devices that are older than the current line-up
How does an HP all-in-one print cartridge give the customer consistent print quality?
It has a separate drum and toner reservoir.
What is meant by a "Clone Cartridge"?
A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
According to the 2013 Spencer Lab laser study, approximately what percent of non-HP toner cartridges had problems?
With which component must HP ink interact?
Which statement is true regarding multi-pack ink cartridges?
They offer better value to customers who print a lot.
If a customer buys a "Recycled Cartridge" what type of cartridge do they have?
A cartridge that can be refilled or remanufactured, but has no standard naming convention
What is the process behind a remanufactured cartridge?
Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
Which statement best describes the warranty on HP laser supplies?
As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
What are the hidden costs in the framework of printing?
Wasted toner, ink, and paper due to reprints
What is a benefit of HP smart print supplies?
It recognizes the HP original cartridge and gives you consistent print quality.
What is a risk of using counterfeit cartridges?
Counterfeit products can damage a printer.
How can you ensure the lowest cost per page for office users?
By choosing the correct printer for the user's needs
Which part of the print head fires the ink?
Which feature is included in a Laser printing system?
What is the name of the HP print cartridge return and recycle program?
HP Planet Partner
What is the hardest working part of an HP Inkjet printer?
What steps does HP take to protect customers from counterfeit cartridges?
Prevention, product packaging, and investigation
Why should you use genuine HP supplies if you have an HP printer?
For reliable, trouble-free printing
For selected laser models, why does HP offer different cartridges with different yields for the same printer?
Customer needs and printing behaviours are different, so different yields meet these specific needs and behaviours.
How do HP toner cartridges help provide customers with reliable printing systems?
The use of HP milled/ground color toner produces high quality images.