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EX0-117 - ITIL Foundation (syllabus 2011)
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
Proprietary knowledge may be difficult to adopt, replicate or transfer since it is oftenundocumented
Public frameworks are always cheaper to adopt
Public frameworks are prescriptive and tell you exactly what to do
Proprietary knowledge has been tested in a wide range of environments
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