Go back to EX0-117 - ITIL Foundation (syllabus 2011)

Question :-

Why is it important for service providers to understand patterns of business activity (PBA)?
PBA are based on organizational roles and responsibilities
IT service providers CANNOT schedule changes until they understand PBA
Demand for the services delivered by service providers are directly influenced by PBA
Understanding PBA is the only way to enable accurate service level reporting

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