Go back to EX0-117 - ITIL Foundation (syllabus 2011)

Question :-

Which one of the following is NOT an aim of the change management process?
To ensure the impact of changes are understood 23 / 41
To ensure that changes are recorded and evaluated
To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
To deliver and manage IT services at agreed levels to business users

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