Go back to EX0-117 - ITIL Foundation (syllabus 2011)

Question :-

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Event management, incident management, problem management, request fulfillment, and access management
Event management, incident management, change management, and access management
Incident management, problem management, service desk, request fulfillment, and event management
Incident management, service desk, request fulfillment, access management, and event management

Want to practice for EX0-117 - ITIL Foundation (syllabus 2011) ? Click here.