Go back to EX0-117 - ITIL Foundation (syllabus 2011)

Question :-

Which one of the following statements about incident reporting and logging is CORRECT?
Incidents can only be reported by users
Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
All calls to the service desk must be logged as incidents
Incidents reported by technical staff must also be logged as problems

Want to practice for EX0-117 - ITIL Foundation (syllabus 2011) ? Click here.