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EX0-117 - ITIL Foundation (syllabus 2011)
What is the primary focus of the business management?
Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
Review of all capacity supplier agreements and underpinning contracts with supplier management
Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
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