Go back to EX0-117 - ITIL Foundation (syllabus 2011)

Question :-

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
Where are we now?
Where do we want to be?
How do we get there?
Did we get there?

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