EX0-102 - Microsoft Operations Framework 4.0 Foundation
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When is the milestone review report signed off in the Project Planning SMF?
After approving the functional specification, master project plan and master schedule
Which is not an accountability as defined in the Team SMF?
Which SMF has a goal to take remedial actions that minimize the impact of service incidents and system events?
Service Monitoring and Control
What is a process within the Service Monitoring and Control SMF?
Which SMF is found in the Operate phase of the IT service lifecycle?
Service Monitoring and Control
What do the steps to setting policy not include?
reviewing legal compliance
What is the focus of the GRC SMF in the Operate phase?
Documentation and Recording
What does MOF organize?
Activities and processes into SMF, which are grouped together in phases that mirror the IT service lifecycle.
Does the concept vision identify what a project team can accomplish within its constraints?
Which SMF provides root cause analysis?
What do the goals of the Reliability SMF include?
Service Continuity is aligned to the business in a cost-effective manner.
What is not a focus of the Change and Configuration SMF in the Operate phase?
Ensuring Policy compliance
What is a goal of the Plan phase?
Delivered Services are adaptable to the changing needs of the business
One of the SMFs in the Manage Layer is called the GRC SMF? What does the C stand for?
What is the primary goal of the Operate phase?
ensure that deployed services are operated, monitored and supported within agreed SLA targets
Performing IT accounting is part of which SMF?
Financial Management SMF
Which Management Review evaluates IT staff performance and operational efficiency?
Operational Health review
Which phase transfers a successfully deployed new service to the Operate phase?
The service desk is a component of which SMF?
Customer Service SMF
Which Team role type is the accountable role type for the Deliver Phase?
What is the main difference between the Manage Layer and the other Phases?
Its processes take place in all phases of the lifecycle.
What is a goal of Financial management?
Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained
What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not include?
Internal controls defined
Which statement is false about the Operate phase?
There are two reviews in the Operate phase
Which is not part of the Envision SMF process flow?
write the project plan
Which is not a goal of the Project Planning SMF?
Approve all changes to the project
Is the primary goal of the Manage layer to establish an integrated approach to IT service management activities?
What is compliance?
An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws
Which Phase or layer provides the basis for developing and operating a resilient IT environment?
What is bottom-up scheduling?
Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into a master project schedule.
Preparing the functional specification and solution design and preparing work plans belongs to which SMF?
What is the correct order for the five SMFs found in the Deliver Phase?
Envision, Project Planning, Build, Stabilize, Deploy
Which process does not form part of the process flow for building?
Which is a goal of MOF?
ensure that the investment in IT delivers expected business value at an acceptable level of risk
Which SMF is not part of the Manage Layer?
Incident and Problem SMF
What does the focus of the Team SMF in the Plan Phase include?
Principles for effective strategic thinking
What does the Reliability SMF process flow include?
all of the above
Why would you use the GRC SMF?
to assess, monitor and control risk
Does each role type have a set of accountabilities associated with it in the Team SMF?
What Team SMF accountabilities are primarily represented in the Operate Phase?
Operations and Support
Which role type investigates and resolves an underlying problem?
What is an outcome of the Envision SMF?
The project risks are clearly documented and understood by the team and the customer.
What is the goal of the Change and Configuration SMF?
Create an environment where changes can be made with the least amount of risk and impact to the organization
Which SMF has 'Filter the problem' as a process step?
Which statement of the IT service lifecycle is not correct?
It isolates risk to the Operate phase.
Which is a correct statement about the Deliver Phase?
It incorporates the best practices of the Microsoft Solutions Framework.
Which of the following reflect goals of the Envision SMF?
Clearly communicate the project vision, scope, and risk.
To create an environment where changes can be made with the least amount of risk and impact to the organization this is the goal of which SMF?
Change and Configuration SMF
What is the primary goal of the Build SMF?
Develop the solution deliverables to the customer Specifications, develop the solution documentation, create the development and test lab, and prepare the solution for pilot deployment.
How is the Team Focus in the Manage layer integrated with the Operate phase?
It sets principles for organizing support and operations work.