Go back to
CT0-101 - CompTIA Convergence+ Certification Exam
Which of the following applications allows the customer to enter a number and route the call to the next available agent while delivering a screen pop to the agent?
Call Management Service/ Centralized Attendant Service (CMS/CAS)
Automated Call Distribution (ACD)/PBX
Call Detail Record (CDR)/ACD
Interactive Voice Response (IVR)/CTI
Want to practice for CT0-101 - CompTIA Convergence+ Certification Exam ?