Go back to CT0-101 - CompTIA Convergence+ Certification Exam

Question :-

Which of the following applications allows the customer to enter a number and route the call to the next available agent while delivering a screen pop to the agent?
Call Management Service/ Centralized Attendant Service (CMS/CAS)
Automated Call Distribution (ACD)/PBX
Call Detail Record (CDR)/ACD
Interactive Voice Response (IVR)/CTI

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