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Question :-

A title company wishes to scope out its residential mortgage packaging business process. All of the mortgage packets are internally received at a central office. How should a consultant next proceed in the identification phase?
Locate key stakeholder groups and observe the workflow in action
Conduct focus groups with members of each department
Develop a detailed process workflow and refer back to all the participating decision makers
Conduct an electronic survey to all the customers employees documenting the responses in a project database

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