C2010-652 - IBM SmartCloud Control Desk V7.5 Fundamentals Exam
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What is an optional IBM SmartCloud Control Desk V7.5 component?
For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?
In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.
Which statement is true regarding Work Type settings?
In order for Work Type settings to be available a restart of the MXServer application server is required.
Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
Self Service Center
What is the purpose of the Service Catalog?
To provide an authoritative source of consistent information on all agreed to services and ensure wide accessibility to all approved viewers
What can be configured by an administrator in the Self Service Center application?
The items included in the navigator and the order in which they are displayed.
Where can a user find the application to manage authorized assets?
Assets module, Assets application
What are two inputs of the Asset Management process? (Choose two.)
In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?
Service Requests, Activities and Tasks, Work Orders, and Changes
What is the purpose of the EventTracker filter?
It helps to identify potential issues by tracking the overall usage of the application.
Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?
Which two properties must be specified in order to save an organization record? (Choose two.)
Default Item Status
Default Stock Category
IBM SmartCloud Control Desk V7.5 supports which two application servers? (Choose two.)
Oracle BEA WebLogic
What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?
At what data level are currency codes stored?
IBM SmartCloud Control Desk V7.5 is an IT Infrastructure Library compliant solution that includes which features?
Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
Which ticket type must be used for a user who is asking for information?
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?
Asset Management, Change Management, Service Request Management
Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers?
The user belongs to two security groups.
What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)
IBM DB2 virtual machine
IBM WebSphere Application Server virtual machine
Which statement is true regarding configurations in the Security Group application?
End users may go directly to the Service Request application after logging in.
Which application is used in IBM SmartCloud Control Desk V7.5 to manually import data such as users, assets, and configuration items?
When a bulletin board message has been created and approved, what happens if no audience is specified?
The message will be visible to all users.
Requests from the Service Catalog are often processed by which related process?
Request Fulfillment Process
Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?
Allow application of multiple SLAs
When creating a migration package definition, what are two required attributes? (Choose two.)
Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?
Which records are updated as a result of the reconciliation process?
No records are updated by the reconciliation process
When using the Quick Configuration application in IBM SmartCloud Control Desk to load configuration item data, what is a supported file type?
An end user is able to access asset records in site A but not in site B. What are two possible causes? (Choose two.)
Data restriction is configured.
Site B is not authorized in security groups that the user is in.
A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?
On the Service Request the fields Catalog Request ID and Source are populated
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)
Configure an Organization and Site
What is the purpose of the Promotion process?
To create configuration items (CI) from Actual CIs
Which property name is used to discover or debug long running statements?
What does the Deployer's Workbench do?
It manages configuration item spaces.
An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
Problem, Activities and Tasks, Change
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
Report an issue
Order from the offering catalog
A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?
Request a New Service - Request a new asset or service
An object structure can be consumed by which two capabilities? (Choose two.)
In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage?
IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.
What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?
IBM SmartCloud Control Desk
Which two statements are true about workflow process enablement in IBM SmartCloud Control Desk V7.5? (Choose two.)
Workflow process records are in a draft or a development stage until the record is enabled.
After a process record is enabled and activated, the record is locked and it is ready for use.
An IBM SmartCloud Control Desk V7.5 (SCCD) system will be deployed with a new IBM Tivoli Directory Server (TDS) and WebSphere Application Server. Which two options must be selected during SCCD and its middleware installation in order to maintain the security group in TDS? (Choose two.)
Secure the J2EE server using the Directory Server
Use application server and LDAP for authentication and user/group management
Which ticket type must be used to investigate the underlying cause of a set of issues?
Which action can update Actual Configuration Items (CI) information?
IBM Tivoli Integration Composer Data Load
Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)
Microsoft SQL server
Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?
Offerings, Catalog, Service Level Agreements, and Escalations
In IBM SmartCloud Control Desk V7.5, workflow inbox assignments and workflow notifications are always made to who?
Which file would be found to review for debugging an issue if given this path: <root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplicationserver>?
Impact Analysis is a part of which process?