C2010-652 - IBM SmartCloud Control Desk V7.5 Fundamentals Exam

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Example Questions

What is an optional IBM SmartCloud Control Desk V7.5 component? For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured? Which statement is true regarding Work Type settings? Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue? What is the purpose of the Service Catalog? What can be configured by an administrator in the Self Service Center application? Where can a user find the application to manage authorized assets? What are two inputs of the Asset Management process? (Choose two.) In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval? What is the purpose of the EventTracker filter? Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process? Which two properties must be specified in order to save an organization record? (Choose two.) IBM SmartCloud Control Desk V7.5 supports which two application servers? (Choose two.) What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved? At what data level are currency codes stored? IBM SmartCloud Control Desk V7.5 is an IT Infrastructure Library compliant solution that includes which features? Which ticket type must be used for a user who is asking for information? Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5? Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers? What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.) Which statement is true regarding configurations in the Security Group application? Which application is used in IBM SmartCloud Control Desk V7.5 to manually import data such as users, assets, and configuration items? When a bulletin board message has been created and approved, what happens if no audience is specified? Requests from the Service Catalog are often processed by which related process? Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5? When creating a migration package definition, what are two required attributes? (Choose two.) Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5? Which records are updated as a result of the reconciliation process? When using the Quick Configuration application in IBM SmartCloud Control Desk to load configuration item data, what is a supported file type? An end user is able to access asset records in site A but not in site B. What are two possible causes? (Choose two.) A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering? What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.) What is the purpose of the Promotion process? Which property name is used to discover or debug long running statements? What does the Deployer's Workbench do? An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term? A self service user can perform which two tasks in the Self Service Center application? (Choose two.) A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request? An object structure can be consumed by which two capabilities? (Choose two.) In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage? What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM? Which two statements are true about workflow process enablement in IBM SmartCloud Control Desk V7.5? (Choose two.) An IBM SmartCloud Control Desk V7.5 (SCCD) system will be deployed with a new IBM Tivoli Directory Server (TDS) and WebSphere Application Server. Which two options must be selected during SCCD and its middleware installation in order to maintain the security group in TDS? (Choose two.) Which ticket type must be used to investigate the underlying cause of a set of issues? Which action can update Actual Configuration Items (CI) information? Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.) Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process? In IBM SmartCloud Control Desk V7.5, workflow inbox assignments and workflow notifications are always made to who? Which file would be found to review for debugging an issue if given this path: <root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplicationserver>? Impact Analysis is a part of which process?