Go back to C2010-571 - IBM Tivoli Process Automation Engine V7.5 Implementation Exam

Question :-

A customer needs to send e-mails to end users whenever they submit a service request to tell the end user that the service request has been submitted Which applications should be used to fulfill this request?
Escalations, Service Request and E-mail Listener
Ticket, Work Order, Cron Task, and Service Request
Workflow, Service Request and Communication Templates
Workflow, Service Request, E-mail Listener and Ticket Escalations

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