A2010-651 - Assessment: Fundamentals of Applying Maximo Asset Management Solutions V3
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Where can a system administrator find the applications to set up organizations and sites?
In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?
Service Requests, Activities and Tasks, Work Orders, and Changes
When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?
Any product edition
What is the benefit of using the Business Intelligence Reporting Tool (BIRT) with IBM Maximo Asset Management (Maximo), compared to other reporting options?
The BIRT Report Engine is embedded in the Maximo application.
What does the Deployer's Workbench do?
It manages configuration item spaces.
Which application is used to customize rather than configure?
A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?
Request a New Service - Request a new asset or service
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?
A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
What is the difference between an Actual Configuration Item and a Configuration Item (CI)?
There maybe an active Change created against the CI.
What is one of the primary roles of a maintenance engineer?
Identifying and entering materials used to complete work
The Assets application is configured so that under certain conditions, for example if the Asset status is Decommissioned, the Spare Parts tab will not be visible. What is needed to complete the task of hiding the Spare Parts tab?
Use the Conditional Expression Manager application to create this condition.
Which two key capabilities are essential for executing an effective gap-fit analysis? (Choose two.)
detailed understanding of certain characteristics and components of the customer organization
detailed understanding of the capabilities of the software that are candidates for implementation
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?
Asset Management, Change Management, Service Request Management
Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?
Offerings, Catalog, Service Level Agreements, and Escalations
How can a user view the topology of a configuration item (CI) affected by an incident?
From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
What is a benefit of using the Business Intelligence Reporting Tool (BIRT) compared to other reporting options?
Only BIRT provides built-in standard reports and the report design files can be a base for modified and custom reports.
A client maintains trains for the government and is required to record each axle configuration including the wheel positions and their respective measurements. Which industry solution meets these requirements?
IBM Maximo for Transportation
Lee creates a Service Request (SR) for Ann through the Self Service Center but Ann cannot see the SR. What is the likely cause for this?
Ann is not populated on the SR correctly.
IBM SmartCloud Control Desk V7.5 is an IT Infrastructure Library compliant solution that includes which features?
Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
What is an optional IBM SmartCloud Control Desk V7.5 component?
A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?
On the Service Request the fields Catalog Request ID and Source are populated
How does IBM Maximo Asset Management address the Sarbanes-Oxley question: ¡°Do you have an accurate inventory of all your physical assets?
By using only the Assets, Locations, Storerooms, and Inventory features and functions
Which two activities are included in the scope of IT Asset management? (Choose two.)
What is one way to determine which software is installed?
Help > System Information
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
Report an issue
Order from the offering catalog
Why is a problem record created?
To capture an unknown, underlying cause of one or more incidents
In which two applications can inventory issue costs be configured? (Choose two.)
What is a responsibility of the Service Catalog Designer?
To keep the entries aligned with the services in the IT Portfolio
Requests from the Service Catalog are often processed by which related process?
Request Fulfillment Process
What do real-time dashboards support?
Which reporting option enables database updates from a report within IBM Maximo Asset Management?
Business Intelligence Reporting Tool
A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was restarted. The user cannot find the new loggers he added previously when he logged back in the next day. What could be the reason?
When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.
Which statement is true regarding configurations in the Security Group application?
End users may go directly to the Service Request application after logging in.
Which feature may be associated with a service level agreement to track metrics and critical performance variables over time?
Key Performance Indicators
After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?
Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?
Which component is optional in an IBM SmartCloud Control Desk V7.5 installation?
Which property name is used to discover or debug long running statements?
Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
Self Service Center
Which task needs to be performed before Application Import/Export can be enabled?
An Object Structure must be created of type INTEGRATION.
What is a valid (default-provided) option for security configuration schemes?
using Tivoli process automation engine (TPAE) to create users and control authorization
Standardization of data collection practices facilitates the exchange of information between parties, e.g. plants, owners, manufacturers and contractors. ISO 14224:2006 establishes requirements that any in- house or commercially available reliability and maintenance (PM) data system is required to meet when designed for PM data exchange. Which industry solution has the benefit that addresses the specific requirements of ISO 14224:2006?
IBM Maximo Asset Managementfor Oil and Gas
Which values can be included in the calculation of the next PM due date?
meters and elapsed time
An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?
Which two statements are true about the Application Designer? (Choose two.)
New signature security options can be added through the Application Designer.
Application XML files can be imported and exported from the Application Designer.
What is the purpose of the EventTracker filter?
It helps to identify potential issues by tracking the overall usage of the application.
What is the purpose of domains within IBM SmartCloud Control Desk?
To maintain a value list that can be used in fields within the product
Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)
Microsoft SQL server
Where are the IBM SmartCloud Control Desk log files located?
Which ticket type must be used to investigate the underlying cause of a set of issues?