9L0-412 - OS X Support Essentials 10.8 Exam
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Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?
Because the Mac does a full POST on startup only after a shutdown.
How can you display the contents of a hidden folder on a mounted volume in Finder?
From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.
In OS X, which is a valid method to reset permissions and ACLs on a home folder to their default settings?
Start the computer from the OS X Recovery partition, open Terminal from the Utilities menu, enter resetpassword at the prompt, select the system volume and the user account, and click Reset.
Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?
An Intel-based Mac can start up from a drive on this bus.
How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?
It ignores them.
You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?
Enable the Guest account for login.
How do you start up an OS X Mountain Lion computer in single-user mode?
Hold down Command-S while the computer restarts.
Which IP address could a Mac assign to itself if no DHCP services were available on the network?
Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?
Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.
Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?
Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.
When a user logs in, which task is NOT performed by the user's loginwindow or launchd processes?
Launch items in /Library/LaunchDaemons.
You enable Stealth Mode on an OS X Mountain Lion computer's firewall. How does this affect the computer's behavior?
The Mac will not respond to diagnostic probes such as ping.
What is the role of the launchd process in the startup of an OS X Mountain Lion computer?
The kernel starts launchd, then launchd starts all the other processes involved in startup.
You can configure Time Machine to delete versions of files as soon as they reach a specified age.
Review the screenshot of part of a Network Utility window, and then answer the question below. Which statement accurately interprets the Network Utility Lookup results shown above?
A reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
Which statement best describes how Time Machine stores files from an OS X Mountain Lion computer, when backing up to a directlyconnected FireWire hard disk drive?
Each file is saved to the external hard disk once. Files that do not change between backups are represented by hard links to save space.
Which OS X startup keyboard shortcut causes the system to display the most detailed information about the startup process?
Which process will let you start up a Mac in target disk mode?
Open the Startup Disk preferences, click Target Disk Mode, and then click Restart.
How do you start up an OS X Mountain Lion computer in Safe Mode?
Hold down Shift during startup.
You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?
At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
On a Mac running OS X Mountain Lion, how can you display a list of installed software updates?
Open System Information, click System Report, and then in the sidebar under Software, click Installations.
Which folder contains instructions for the launchd process to start certain items when a user logs in to an OS X Mountain Lion computer?
In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?
Everyone has Read only access.
Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X Mountain Lion support?
Exchange Web Services
Using the Parental Controls preferences, which restriction can you impose on an account?
Restrict the account to sending emails only to defined email addresses.
In a default OS X configuration, you want to change the way that Finder handles ZIP archives. Where can you make that change?
An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?
Use the Set Service Order action to move the preferred interface to the top of the Service Order list.
On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.
When a user opens an application, in what order does OS X Mountain Lion search the three Library folders in the local file system for resources that the application needs to access, such as fonts?
1. ~/Library/ 2. /Library/ 3. /System/Library/
Which statement about Gatekeeper is TRUE?
Only administrator users can bypass Gatekeeper.
You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?
The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user- specific preferences?
In application-specific preferences files in ~/Library/Preferences/
In OS X Mountain Lion, Safe Boot ________.
facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
You are logged into a MacBook Pro as a standard user. How can you display the OS X Mountain Lion build number?
Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.
From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?
In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
How can you find out which application the Finder will use to open a specific document?
Select the document icon in the Finder, choose Get Info from the File menu, and click the disclosure triangle next to "Open with" in the Info window to reveal the selected application in the pop-up menu.
On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?
Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
The function of journaling in the Mac OS Extended (Journaled) file system is to ________.
protect volume structure integrity in cases of unexpected shutdown
Your Mac is started up from its OS X Recovery partition. You need to repair the hard dsk. Which procedure will let you perform the repair?
Select Disk Utility in the OS X Utilities windows, click Continue, select the hard disk, and click Repair Disk
Which of these files will Time Machine, by default, NOT back up?
Any file in the Trash
How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?
Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.
You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?
There are no profiles installed on the Mac.
Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?
If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec
How do you reset the printing system in OS X Mountain Lion?
Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
Which statement is TRUE of file and folder permissions in the Finder in OS X Mountain Lion?
A user with Read-only permissions to a folder CANNOT rename any files in that folder.
On an optional configuration step in the Setup Assistant in OS X Mountain Lion, pressing Command-Q lets you skip the step.
In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder? (Select 2)
Which dynamic service discovery protocol does OS X use to discover devices on a network?
Which of these is a recovery key storage location that FileVault 2 offers when you enable it?
An Apple server
You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?
You cannot see its contents, but you can add files to it.