9L0-314 - Apple Hardware Recertification exam
Go back to Apple
The purpose of Apple's business conduct helpline is to _____.
raise a potential business conduct or ethics issue as it relates to Apple
Which of the following is ALMOST CERTAINLY a hardware-related problem?
Error beep at startup
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?
Apple Service Diagnostic
Which of the following can permanently damage an LCD display?
Rubbing the display.
When removing or replacing the heat sink or processor on the Mac Pro (8x), what is the maximum acceptable amount of time for the heat sink to be separated from the processor?
Fifteen (15) minutes
Which of the following is NOT a valid example of the type of information that Apple collects from its customers?
Discussion blog postings mentioning Apple.
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
You want to verify product functionality after a repair.
A customer states that he cannot open an AppleWorks file. What is the most productive QUESTION NO: to ask him FIRST?
Can you open other AppleWorks files?
Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
Remove the Xserve from its rack.
In order to read ANY of the diagnostic LEDs in a Mac Pro (Early 2008), you must press the DIAG_LED button on the logic board.
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
Install the battery cover.
What is the proper way to calibrate the main battery in a MacBook?
Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
SMC firmware must always match on both boards.
To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?
Start up from a known-good startup volume.
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
Which one of the following is NOT a risk when working around CRTs?
A MacBook has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
Connect a known-good display to the MacBook.
You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. Will this work?
A useful tool to have when servicing an Apple portable computer is _____ tape.
A Mac Pro fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?
A RAM bank failed memory testing
The two primary goals of troubleshooting are _____ and _____. SELECT TWO
repairing a product quickly
repairing a product properly
On a MacBook Pro, Safe Sleep ensures that _____.
data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (3.2GHz Early 2008)?
Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
You are attempting to power a Mac mini (original) with an 85 Watt power adapter. Will this work?
Which piece of information is best used to determine any Mac's correct AppleCare name?
the serial number
When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook?
Which of the following scenarios would be most appropriate to use Apple Hardware Test?
You are unsure if the customer's issue is caused by software or hardware.
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
A power adapter originally supplied with a MacBook Pro can charge a MacBook's main battery while it is powered on.
Which safety issue applies to the iMac (Early 2008)?
Fragile glass panel breakage
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
Your hands, no tools are required for this procedure
Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO
You may hear fan or drive noise.
The power button or power indicator lights up.
After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?
Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
You are running Apple Hardware Test on a customer's Mac. The test fails with an error code. Which one of the following resources is the Apple-recommended choice for locating the meaning of this code?
According to Apple Technician Guides, what should be completed before performing any take- apart steps when replacing a part in any Apple product?
Gather all necessary tools and perform all preliminary steps.
You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.
Where is the best place for a customer to look for information about locating her Mac's serial number?
The LED on a MacBook MagSafe power adapter doesn't illuminate at all when it's plugged into the MacBook and you know the adapter is connected to a known good power source. What is most likely the cause of this symptom?
A MagSafe adapter connector pin is stuck down.
Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE
the original issue has been resolved
the computer will continue to function after the repair
no new problems have been introduced during the repair
Apple sells customer information to other marketers.
When discharging a CRT, what part do you touch with the tip of the discharge tool?
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
Remove the processor tray.
What additional Apple certifications do you have or plan to seek? (Choose all that apply.)
Apple Certified System Administrator
A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?
AirPort reception is affected by the display on top of the Mac mini.
Which of the following is NOT a valid power saving technique in recent Mac computers?
Use wireless networks instead of wired networks.
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?
RAM not completely seated