9L0-066 - OS X Yosemite Troubleshooting
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Angela is having trouble with fonts installed in her user account. Where are these fonts located?
John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you continue troubleshooting the issue?
Troubleshoot the issue using Disk Utility.
If you have File Vault 2 enabled on your Mac, how do you start up from OS X Recovery?
Hold the Command and R keys at startup.
Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?
"To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?
Click iCIoud in System Preferences and then click on iCloud Drive Options
Norman purchased an Airport Extreme. What utility will help him setup his new wireless network?
Which of the following features of OS X will help protect you from downloading and installing malicious software on your Mac?
William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
A user moves a file into a folder named "my stuff' and sees this message: 'You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items." Which of the following states has the user's folder permissions for "my stuff" been set to?
Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?
Jessie is trying to boot to OS X Recovery. She remembers using OS X Recovery in the past on this computer, but she does not see the Recovery HD in Startup Manager anymore. Of the following possibilities, which is most likely the cause?
FileVault 2 is enabled or a firmware password is set.
What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?
Ensure the "Show mirroring options in the menu bar" preference is enabled.
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
Hold the Shift key at start up to Safe Boot.
Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?
Send an email to iforgot.apple.com.
Mary is really busy and must focus on a weekly reports. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be the best option in App Store notifications for Mary to select?
Click "Later," and choose a convenient time to update the apps.
Sheryl is configuring a drive on the office server to be used by Time Machine. Each of the Mac computers in the office will be set up to use that network drive. Which of the following network protocols must the server use to make that drive available to Time Machine on each Mac computer?
Apple Filing Protocol (AFP)
John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes from sleep. How does John enable this feature?
Open Security & Privacy in System Preferences and click 'Require password immediately after sleep or screen saver begins.'
Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone. Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?
The iPhone 4s does not support Handoff.
Lucy, the Family Organizer, has turned off Family Sharing. Which group purchases do previous group members still have access to?
No content downloaded while part of a family group can be accessed
At which stage in the startup process does the Mac know which startup disk to choose?
Which of the following is the correct definition of a router?
A router connects networks together isolating traffic within each network.
Bradley has installed OS X on his Mac and would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
In the Utilities menu when booted to OS X Recovery.
Henry has verified his Mac can run OS X Yosemite and is ready to upgrade. What should Henry do first?
Back up the Mac.
The installation of OS X Yosemite has failed. First Aid in Disk Utility reports directory damage but cannot repair it. What do you do next?
Erase the hard drive and then reinstall OS X.
Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?
The keyboard is out of range and needs to be moved closer to the device it is paired with.
There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?
Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?
On the MacBook Air, Randall must first click "Don't see who you're looking for?'
Where can a user disable the automatic login of a user account?
System Preferences > Users & Groups > Login Options
Select the tools used to view the number of attached hard disks, volumes, and types. SELECT TWO.
Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
In order to use Safari, the customer will have to restore the hard disk from a Time backup.
Larry just bought a new Mac with OS X Yosemite and wants to transfer his Outlook contacts and home folder documents from a PC running Windows Vista with SP2. You confirm automatic installation in Windows is disabled. What is the next step you will ask Larry to take before attempting to use Windows Migration Assistant?
Place the PC in standby mode and select it from the list in Migration Assistant running on the MacBook Pro.
Juan attempted to install OS X onto an iMac by copying the hard drive of a different Mac he owns. The prohibitory symbol. What does this indicate?
The iMac is unable to find a startup disk that contains boot files.
How do you change permissions of a specific folder?
In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.
Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?
Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?
When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
Select the key combinations used to access the Recovery System and Internet Recovery. SELECT TWO.
John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first?
Reset Network Settings on iPhone.
Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?
Open the Network pane of System Preferences and click Assist Me.
Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?
Attempt to open a different Pages document.
Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?
Have Joseph startup from OS X Recovery and open the Firmware Password utility
Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design. He explains that after about an hour of use, the machine seems to operate more slowly. The issue gets worse as time goes on until he has to restart the machine. After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?
Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel?
"Have you seen the little spinning clock in the menu move?"
How many people can share content in Family Sharing?
Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most?
A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens.
Richard purchased a new Thunderbolt drive. When tool should he use to troubleshoot the issue?
John wants more information about backing up his data in OS X. You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?
Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.