9L0-062 - Mac OS X v10.6 Troubleshooting Exam

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Example Questions

What built-in feature of Snow Leopard allows a user to rename a home directory? A Snow Leopard user is concerned that his iMac is operating too slowly. Which of the following built-in utilities would be the best choice for troubleshooting running processes? A customer brings in his MacBook Pro (15-inch, Mid 2009) and states that it is running extremely slowly after upgrading from Leopard to Snow Leopard. You start up Activity Monitor and find that one of the printer apps is taking up the majority of the CPU activity. How can you resolve this issue? You would like to copy a 4 GB file from your MacBook Pro to a co-worker's Mac Pro. Which method requires the least configuration? Which is a valid troubleshooting step to resolve a customer's complaint that his Time Machine backup takes a long time? How would a Snow Leopard user change the order of the network services, so that Airport is the first choice? Which of the following is an available option in the Three Finger section of the Trackpad Preference pane in Snow Leopard? Similar to the iPhone support for Exchange email, you can configure only one Exchange account in Snow Leopard Mail. A customer wishes to upgrade the operating system on her MacBook Air from Mac OS X v10.5.8 Leopard to Mac OS X v10.6 Snow Leopard. The customer does not own a MacBook Air SuperDrive. What alternative to the SuperDrive installation method is available to the customer? A customer running Snow Leopard on his MacBook Pro would like to enable a firmware-based password for additional security. Where can this user find the Firmware Password Utility? A user has forgotten his administrator password. What is the recommended tool for a user to resolve this issue? What built-in Mac OS X utility can be used to determine if a Mac's wireless chipset supports Wake on Demand? Which of the following is the cue that a Mac has completed the hardware startup stage and is loading the kernel? You suspect that a customer's MacBook Pro is failing to connect to a network because of a software corruption issue. Which technique is the best way for you to test for basic connectivity from known good software? Which statement about FileVault is TRUE? After an application crash, a user is presented with the Safe Relaunch dialog box. If they choose the Reset and relaunch option, what will happen to the application's preference file? Bob is very concerned about network security since he travels extensively for work and frequently has to use public wifi connections. What built-in security setting could he enable to help prevent others from finding his computer on a network? The Finder has been completely rewritten to take advantage of the new technologies in Snow Leopard, including ________ and ________. if you need to reinstall an application from a package file on the Mac OS X 10.6 install disc, what is the proper path to these files? A user would like to install Snow Leopard on a PowerMac G5 Late 2005. You should inform the user that ________. Your customer would like to create a back up his iMac's hard drive as a compressed and encrypted disk image to an external hard drive. How can you accomplish this task when started from the Snow Leopard Install DVD? if a user needs to change the permissions of a file to read only for all users, what is the recommended method? A user finds that she cannot access the Movies, Pictures, and Downloads folders in her home directory. The Finder displays the message: "The folder "Downloads" can’t be opened because you don’t have permission to see its contents." How can the user quickly and easily correct these permissions issues with her personal data? A(n) ________ account user can create, delete, modify accounts, install software, and change system settings. While troubleshooting a printing issue you notice that the print queues have jobs that are stuck and cannot be deleted. What built in feature would allow you to clear all print queues and start over? Bob is very concerned about network security since he travels extensively for work and frequently has to use public wifi connections. What built-in security setting could he enable to help prevent others from finding his computer on a network? If a technician suspects that a required system font is missing from a Snow Leopard install, which folder should be investigated? If a user would like Address Book to sync with a valid Google or Yahoo account, what information will the user need? SELECT ALL THAT APPLY A customer with a Mac Pro wishes to use the Snow Leopard Install DVD to erase his new internal hard drive and restore a Time Machine backup to the drive. What are TWO requirements to perform this task? SELECT TWO Scott's Mac mini is hanging during startup at a blue screen. What built-in startup mode might resolve this issue? To use "Wake on Demand," both the computer requesting the Bonjour network service and the computer providing it must be using Mac OS X v10.6 Snow Leopard. Manually configuring Mail to use Exchange email is very similar to configuring a(n) ________ account. A customer is backing up a computer named "Cliffords MacBook" to an external hard drive named "BigDrive" using Time Machine. What path is the backup stored in? Apple recommends the ________ volume format when setting up a Mac's hard drive for normal use. Which built-in application can be used for troubleshooting connectivity with a digital SLR camera? A customer notices that the battery menu bar icon on her MacBook (13-inch Early 2008) displays the alert "Service Battery." What is the first step to troubleshoot this issue? Which of the following is a supported partition map scheme for a Mac's startup hard disk? You go on site and find a customer's Mac Pro is hanging at loading the desktop. His external firewire backup drive is not bootable, and he has misplaced his Snow Leopard Install DVD. The customer has a spare MacBook Pro available, how can you use it to resolve this issue? You would like to give a friend temporary access to your Mac so that they can check their online banking website, but would rather they not use your administrator account. What is the easiest way for you to share your Mac and protect your privacy? An administrator would like to quickly remove another user's access by deleting her account, but keep the contents of her very large home folder for later retrieval. Which account delete option is the best choice? Which built-in utility can display a hard drives capacity, connection and bus type, number of files and folders, and amount of free space? How can a user delete a file named "junk document" from all previous Time Machine backups? A customer with Snow Leopard finds that her MacBook Pro (13-inch Mid 2009) no longer asks what to do with blank DVD-Rs. Which troubleshooting steps should you try first? Jill uses her MacBook late at night and occasionally has to restart. Despite having muted the speaker volume the MacBook always boot chimes loudly after restart. What step should you try first to resolve this issue? Your customer wants to quickly build a list of all applications and extensions installed on his Mac with Leopard before upgrading to Snow Leopard. Which of the following would be the best choice to do this? When Time Machine creates incremental backups, how are the files organized? Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the iChat Connection Doctor will allow him to detect if the router is configured correctly? Joe's iMac starts, but hangs before it reaches the login screen. Unfortunately, he does not have a recent backup of his data. You would like to help Joe verify the volume, and repair it only if necessary. What is the best way to accomplish this task? From the list below, select the new feature of the Security Pane in Snow Leopard. Which one of the following combinations of network configurations would require multiple locations to properly configure?