9L0-012 - Mac Service Certification
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Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?
To help define if an issue is in the Environmental problem space, which question can you ask your customer?
Could you show me how you use your Mac?
To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?
Two buttons that can be pressed
You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?
You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
Apple Support articles
Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?
Oxidation or discoloration of the logic board
What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?
Which Mac mini listed below can use a USB 3devices at full speed?
Mac mini (Late 2012)
What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?
Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).
Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?
Lift the mylar cover on the SSD.
How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?
Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?
Apple Service Diagnostic (ASD)
You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
Remove the battery.
You must know the AppleCare name of an Intel iMac before performing which of the following actions?
Replacing the logic board
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?
Complete the set of three modification tests as specified in GSX prior to opening the computer
When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?
Thermal rubber gasket
Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?
Measure amount of AC volts going to the hard drive or SSD.
Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?
If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?
What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?
What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.
The unit does not have RAM or RAM is not installed properly.
Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?
Graphics Board A
Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? SELECT TWO
Apple Service Toolkit (AST)
Apple Service Diagnostics (ASD)
Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:
Nail polish remover
Isopropyl alcohol wipes
Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?
How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?
Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time
The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?
Nylon probe tool (black stick)
Which Mac Book Pro listed below can use USB 3 devices at full speed?
MacBook Pro (13-inch, Mid 2012)
Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?
Which of the following is NOT a good step to take when working on-site on a computer'?
Place parts on the floor.
William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?
Have you installed all system software and firmware updates?
Before leaving your bench to take a logic board to a storage place, where should you place the logic board?
Inside an ESD shielding bag
How often should the ESD mat be cleaned?
Once a month
Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?
Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:
Enables use of special memory modules
The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:
Which of the following is a best practice when handling the embedded battery from MacBook Air models'?
Use the battery cable or connector to lift the battery.
Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?
Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.
Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?
According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?
After determining the issue is with the device's Software or Hardware
If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?
All third party equipment
Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?
How many simultaneous connections are supported on AirPort Extreme and Time Capsule?
What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?
Use Kapton tape cover the ports and the C-shaped EMI ground tabs