9L0-010 - Macintosh Service Certification Exam (9L0-010)
Go back to Apple
Where is the best place for a customer to look for information about locating her Mac's serial number?
If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
Your hands, no tools are required for this procedure
After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?
Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
Both types of displays are diagnosed identically.
Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO
Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?
Disconnect the main battery.
Which of the following can permanently damage an LCD display?
Rubbing the display.
Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE
Computer does not turn on
USB and/or FireWire port(s) do not function
Computer does not sleep / wake from sleep
If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.
The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?
A MagSafe adapter connector pin is stuck down or dirty.
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
According to Apple Technician Guides, what should be completed before performing any take- apart steps when replacing a part in any Apple product?
Gather all necessary tools and perform all preliminary steps.
What is the function of the SMC in an Intel Mac?
The SMC controls all aspects of power flow.
You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will this work?
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?
Make sure you are NOT wearing a grounded ESD wrist strap.
How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:
By the edges.
Use both hands.
Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?
Measure logic board battery voltage.
You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
Apple support articles
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
look for cracks, dents or scratches on the exterior of the system
check for any unusual odors coming from the system, which might indicate spill damage
Which piece of information is best used to determine any Mac's correct AppleCare name?
the serial number
What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?
Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.