9L0-009 - Macintosh Service Certification Exam (9L0-009)

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Example Questions

The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)? Which of the following scenarios would be most appropriate to use Apple Service Diagnostic? Which of the following is ALMOST CERTAINLY a hardware-related problem? The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom? Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on? What is the indication that a Mac has completed a successful power-on self test (POST)? Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO Apple sells customer information to other marketers. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms? Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product? You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case? What step is required before upgrading the RAM in a Mac Pro (Early 2009)? You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover? Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component? You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem? A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer? What is the function of the SMC in an Intel Mac? A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?