9L0-009 - Macintosh Service Certification Exam (9L0-009)
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The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
SMC firmware must always match on both boards.
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
You want to verify product functionality after a repair.
Which of the following is ALMOST CERTAINLY a hardware-related problem?
Error beep at startup
The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?
A MagSafe adapter connector pin is stuck down or dirty.
Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?
Make sure you are NOT wearing a grounded ESD wrist strap.
What is the indication that a Mac has completed a successful power-on self test (POST)?
Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO
Apple sells customer information to other marketers.
Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
Faulty power supply
Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE
Computer does not turn on
USB and/or FireWire port(s) do not function
Computer does not sleep / wake from sleep
According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?
Gather all necessary tools and perform all preliminary steps.
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
Install the battery cover.
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
Remove the processor tray.
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
Your hands, no tools are required for this procedure
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
Anti-static, lint-free gloves
You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
Apple support articles
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
What is the function of the SMC in an Intel Mac?
The SMC controls all aspects of power flow.
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
Apple Hardware Test