840-423 - Executing Cisco Advanced Business Value Analysis and Design Techniques
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Which is a critical first step when thinking about how to communicate technical content to a senior business manager?
Listen to the customer to understand her KPIs.
Which choice is a Cisco Channel Partner ecosystem subject expert, recommended for you to use as a source of insight?
An IT architect working at a software company that markets solutions bundled with the Channel Partner's offerings
Which option is a key concept of the unique Cisco sales approach?
Start driving outcomes for customers, and go beyond selling and implementing technology solutions.
Which option is a nonfinancial impact?
improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog
Which option represents a business constraint for a video solution?
Users for the solution are not yet executing new processes for which video is a core capability to improve business results.
What is a gap analysis used to identify?
Capabilities which the customer does not have today, but needs to fulfill business goals
Which pieces of information help to assess user readiness for a rollout?
user awareness and time scheduled for training
You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?
The users have not been trained to capture before and after data points.
An implementation roadmap should be structured around which two items? (Choose two.)
The business case
Managing implementation risks
Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?
Business Model Canvas
Which option is part of an implementation strategy?
sequence of major work packages or projects
Which discovery methods or aids typically cost a fee?
Unlimited access to all reports from conferences run by research firms
According to research, what is the leading reason that technology projects fail?
poor stakeholder identification and management
What is an example of a financial benefit?
Estimates of monetary value which the customer could realize after paying for the solution costs.
What is a key diferentiator of the Cisco Data Analytics market solution?
It offers an end-to-end industry platform.
Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist? (Choose two.)
Ability to build relationships
Ability to influence others
Which option describes a reason to document the benefits and risks expected from a business case?
to have a consistent basis for judging the effectiveness of a solution
A reference model provides value through which two features? (Choose two.)
Standard set of documentation
Structured approach to aligning business and IT
Which statement describes a risk that is associated with relying on a customer's IT department?
The timeframe for executing the tasks may be longer than if Cisco or a Partner did this work.
Which statement describes a benefit of using SWOT analysis?
It helps you gain a broader perspective about the customer's strategic situation.
Which statement about why stakeholder analysis for a large initiative can be challenging is true?
A higher level of politics and uncertainty typically exists with larger initiatives.
What is the definition of "Cost Structure" in the Business Model Canvas?
Cost of performing all business activities
Which statement about implementation timelines is true?
The timing should be realistic, given the scope, budget, risk, and potential benefits.
Which is the preferred aid to help you structure discovery meetings with customers?
Strategic QUESTION NO: Asking Framework
Which statement explains why a requirement is different than a viewpoint?
Requirements state needs and viewpoints are thoughts.
Which statement describes when it is a good time to apply a "use case"?
You must understand the major process steps a customer wants for collaboration among its sales force personnel.
Which statement about how Business Model Canvas diagrams are a useful tool is true?
They establish a consensus view among customer executives about the organization strategy and major processes.
Which two are characteristics of using effective questions to gather information? (Choose two.)
They do not bias or influence the respondent to agree with the interviewer's opinion.
They may be tailored to the audience, or could be a standard set of questions for a group of respondents.
Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?
Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.
Which option describes what a change leader is responsible for?
assigning key people to be role models
Which option is recommended when you document potential solution options?
Communicate information about various options at a relatively similar level of detail.
How does a business value approach contribute to the sales process?
provides a framework to align the business strategy and priorities with the processes that are needed to achieve goals
Which statement about assumptions that are defined when you create the business case is true?
They should reflect factors or activities that are not yet known, but require some estimate or basis to develop a credible business case.
Which option is used to describe a customer's vision, mission, strategy, and major initiatives?
business model canvas
Which describes a business capability assessment?
Review of current capability metrics
According to Cisco best practice, which option must you understand before you identify business outcome opportunities?
customer value proposition
What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?
It can find requirements or opportunities that are relevant to future discussions.
Which IT roles should be interested in requirements for solution adoption?
Applications, infrastructure, and project management professionals
Your company wants to increase sales by selling in new countries and by getting more repeat orders and revenue from current customers. What is one technique that can help to communicate how technology solutions can improve business outcomes?
Prepare a visual diagram showing the current business operation and possible future scenarios with different technology solutions in place.
Which financial analysis term or technique identifies if an investment is of benefit to the company?
Return on Investment (ROI)
Which statement describes a benefit of using scenarios for business transformation?
They give the customer a way to relate needs and potential benefits through example situations.
Which action should you take when you analyze financial and non-financial factors for a business case?
Remain objective, using facts where possible and assumptions where needed.
Which option best reflects information that must be captured before you create the business case?
estimate of investment required: initial investment, recurring for each period, and specific to a project or component
A value chain analysis places focus on which two main areas? (Choose two.)
Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)? (Choose two.)
KPIs measure outcomes.
CSFs are a cause of a positive or negative result for the company.
Which statement best describes the Cisco sales approach?
Focus on fulfilling customer needs and help them generate value through stronger business outcomes.
Which customer-provided sources would give you insight into a public company's recent financial condition?
Quarterly filings with the country financial securities government authority
Which statement about a "viewpoint" is true?
Viewpoints describe a stakeholder's preference and desired capability
Which statement describes the benefit of identifying solution interdependencies?
It allows you and the customer to assess risks and opportunities for situations involving integration and critical prerequisites.
Which option describes what extending requirements analysis allows you to do?
go beyond the initial core requirements, to the next level of need, while also adding in new capabilities and solutions