820-421 - Applying Cisco Specialized Business Value Analysis
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You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?
Present ideas which are aligned to the customer's strategy and are realistic to implement
Which is a benefit from establishing credibility with multiple customer stakeholders?
You build a basis for gaining insight into a range of customer viewpoints or priorities
What relieves a customer's pain points and directly enables business results?
An IT solution aligned to customer needs
What is the recommended way to treat a current customer capability weakness?
Use objective data to describe this gap, in a Business Capability Assessment
Which is the recommended approach or activity for extending requirements analysis?
Five whys technique
A reference model provides value through which two features? (Choose two.)
Standard set of documentation
Structured approach to aligning business and IT
Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?
Business Model Canvas
Which is the preferred aid to help you structure discovery meetings with customers?
Strategic QUESTION NO: Asking Framework
Which choice is a Cisco Channel Partner ecosystem subject expert, recommended for you to use as a source of insight?
An IT architect working at a software company that markets solutions bundled with the Channel Partner's offerings
Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?
Ask open ended QUESTION NO:s about goals and impacts from challenges
An implementation roadmap should be structured around which two items? (Choose two.)
The business case
Managing implementation risks
What should a business case executive summary contain?
Overall intent behind solutions and a statement of benefits and costs
When establishing a current view of your customer, which is an appropriate internal source of information?
Service level agreements your firm helped to create, between the customer IT group and business units
Which reason would be appropriate to disqualify a solution from being included in your recommendations?
The solution's core product will be discontinued before the customer's purchasing timeframe
Which is an example of 'solution benefits described in business terms'?
By using remote experts during selling, the customer can add $10M to quarterly revenue
Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?
Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.
Which piece of data should give you insight into a top executive stakeholder's business priorities?
List of programs for which the executive sits on a steering committee
What is an example of a financial benefit?
Estimates of monetary value which the customer could realize after paying for the solution costs.
How are you able to deliver capabilities when using transition architecture approaches to change?
What is a business use case?
A high level process supporting a goal
What is a gap analysis used to identify?
Capabilities which the customer does not have today, but needs to fulfill business goals
Assuming the customer is a retail store chain, which describes a business benefit from using technology?
Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.
Which is the Cisco recommended technique for verifying the 'as-is' state of the business?
Discussing the Business Model Canvas
Which is true regarding a first pass draft of the business case?
Include a baseline for major costs and benefits, as a starting point for deeper analysis
What is the reason for identifying business case dependencies?
To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
Which is an appropriate way to gain data useful for analyzing stakeholder support and power?
Focus group with a team of customer executives
Which is true regarding mapping solutions and capabilities?
You should focus your time and the customer's attention on a few capabilities that make a strong impact.
What two factors could influence the duration of a transition? (Choose two.)
Budget cycle and funding
What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?
Communicating the percentage of benefit goal delivered through implementation
Which two are elements of a business case? (Choose two.)
Which statement is true?
Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
Why would an investment analyst report be a good source of company information?
It can complement company-published data and give you insight for discovery
Which two reflect buy-in to an implementation approach? (Choose two.)
Customer commitment to move forward
Agreement on basics of solutions
Which would you reflect through a "To-Be" Business Model Canvas?
The customer's top future capabilities to increase productivity
What should your next step be once you have completed defining your recommended solution?
Present to the relevant stakeholders for buy-in
How can business capability increments lend structure to work packages and reduce risk?
By providing clarity on several aspects of activities required as part of the implementation
Which of the following should you do when defining assumptions?
Identify the data or decisions which could raise the likelihood that the statement comes true.
Which two insights would a private company executive expect you to know about their industry? (Choose two.)
General timing that new major industry regulations go into effect
Names of at least two major industry players known for their innovative use of technology
Which tool should you use to identify the benefits from possible solutions?
Cause and effect benefit model
Which individual is recommended as the author for a business case introduction?
A project team individual with insight into the overall solution, financials and customer's current situation
Which describes a business capability assessment?
Review of current capability metrics
Which two are parts of an implementation strategy? (Choose two.)
Identification of business constraints
Refinement and validation of dependencies
Which corresponds to the definition of a blueprint?
A detailed set of plans that describes an overall architectural landscape
What should you do in identifying solutions that fulfill the capability needs of the customer?
First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.
Which statement about a "viewpoint" is true?
Viewpoints describe a stakeholder's preference and desired capability
The business value approach helps you to do what?
Use various techniques to add value through the discovery process
Which of the following statements is true?
Both Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.
What should you consider when recommending solutions?
Ensure the business case and solutions cover a common scope.
Which customer-provided sources would give you insight into a public company's recent financial condition?
Quarterly filings with the country financial securities government authority
Which two items are described as part of a business scenario? (Choose two.)
A step-by-step description of a business event
A crisp description in business and architectural terms