70-682 - Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician

Go back to Microsoft

Example Questions

You have a computer that runs Windows 7. A user installs a third-party media player on the computer. You discover that all media files automatically open by using the third-party media player. You need to ensure that all media files open automatically by using Windows Media Player. You must achieve this goal by using the minimum amount of administrative effort. What should you do? All client computers on your company network run Windows 7. An application has stopped working. The application is dependent on a service that runs automatically and logs on to the domain by using a dedicated service account. You also discover that an entry in the event log has the following message. "Logon failure. unknown user name or bad password." You need to ensure that the service runs successfully. What should you do? You have a computer that runs Windows 7. You create an application shim for a third-party application by using the Microsoft Application Compatibility Toolkit (ACT). You need to ensure that the application shim is applied the next time you run the application. What should you do first? You have a computer that runs Windows 7. You create an Encrypting File System (EFS) recovery key and certificate. You need to ensure that your user account can decrypt all EFS files on the computer. What should you do? You have a stand-alone computer named Computer1 that runs Windows 7. Several users share Computer1. You need to prevent all users who are members of a group named Group1 from running Windows Media Player. All other users must be allowed to run Windows Media Player. You must achieve this goal by using the least amount of administrative effort. What should you do? You have a computer that runs Windows XP and a USB drive that is protected by using BitLocker To Go. You need to ensure that you can copy files from the computer to the USB drive. The solution must retain the existing files on the USB drive. What should you do? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. ABC.com contains a Research and Development department. All Research and Development computer and user accounts are located in an organizational unit (OU) named R&D. The computers in the Research and Development department contain sensitive information. ABC company security policy states that users must not be able to use removable devices on the computers in the Research and Development department. How would you apply the company security policy? All client computers on your company network run Windows XP and are members of an Active Directory Domain Services domain. You plan to migrate all computers to Windows 7. You also plan to deploy a new VPN server to support remote network access for the computers. You need to ensure that all computers will be supported for remote access during the migration to Windows 7. What should you do? Your network contains a wired network and a wireless network. Users report that they experience intermittent problems accessing network resources when they connect to the internal wireless network. You discover that an unsecured rogue wireless access point uses the same Service Set Identifier (SSID) as the internal wireless network. You need to ensure that the users only connect to the internal wireless network. What should you do? You have a computer that runs Windows 7. You need to copy files to a virtual hard disk (VHD) file. What should you do first? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. Some client computers run Windows 7 Enterprise and the rest run Windows XP Professional. You are in the process of migrating the Windows XP Professional client computers to Windows 7 Enterprise. All Windows 7 computer users have been issued with USB Flash drives that are protected by BitLocker To Go. A user named Mia Hamm works in the Sales department and uses a Windows 7 computer named ABC-Sales07. One day the motherboard on ABC-Sales07 fails. You assign Mia a temporary computer and name it ABC-Sales07temp. Mia will use ABC-Sales07temp until a permanent replacement can be sourced. ABC-Sales07temp runs Windows XP Professional. Mia reports that she is unable to access the contents of her USB drive using ABC-Sales07temp. How can you enable Mia to access her USB drive using ABC-Sales07temp? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Professional. ABC.com contains a Development department. The Development department users create custom software applications for use by ABC.com staff and customers. The developers create a custom application named ABC-App1. All ABC.com domain users require ABC-App1 to be installed on their computers. ABC.com company security policy states that domain users must not have administrative rights on their computers. To comply with this security policy, all user accounts are members of the Domain Users group only. A user named Mia Hamm attempts to install ABC-App1. The installation fails and displays an error message saying administrative rights are required to install the application. How can you install the application using the least amount of administrative effort whilst complying with the company security policy? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. The network contains 20 servers that run Windows Server 2008 and 200 client computers that run Windows XP Professional. You are planning to migrate the Windows XP Professional client computers to Windows 7 Enterprise. As part of the planning process, you need to find out which of the applications currently installed on the client computers will run on Windows 7 and which applications are incompatible. What tool provides the easiest way to find out the required information? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. You are in the process of deploying new client computers using a Windows 7 image. You start a test computer using Windows PE (Windows Preinstallation Environment). You need to add a device driver to Windows PE. Which tool should you use to add a device driver to Windows PE? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. A user plugs his portable mp3 player into his computer and installs a third-party program that consists of a media player and drivers for the mp3 player. Other users who use the computer complain that all media files now open using the third-party software. How can you configure the computer to use Windows Media Player to open media files? (Choose two. Each answer represents a complete solution) Your network consists of an Active Directory domain named contoso.com. You have a computer named computer1.contoso.com. Your network is configured to use only IPv6. You need to request that a DNS record be created to enable users to connect to your computer by using the name dev.contoso.com. Which type of record should you request? You have two computers named Computer1 and Computer2 that run Windows 7. You need to ensure that you can remotely execute commands on Computer2 from Computer1. What should you do? You work as the network administrator at ABC.com. Mia Hamm is part of the ABC.com IT team and works as a desktop technician. The network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. All servers and client computers on the ABC.com network have static IP configurations. The company has hired a new user named Clive Allen to work in the Sales department. Clive Allen will use his own portable laptop computer until a new computer arrives for him. Mia is configuring Clive’s laptop to join the domain. She configures a static IP address. Mia attempts to join Clive’s laptop to the domain but is unsuccessful. Mia calls you for assistance. She reports that Clive’s laptop is able to ping the domain controller’s IP address. What is the most likely cause of the problem? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. You receive a new Windows 7 desktop computer named ABC-Tech01. You will perform network and server administration from ABC-Tech01. You discover that the server administration tools do not appear in the start menu. How can you manage the servers using management tools on ABC-Tech01? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. ABC.com contains a Sales department. Some of the Sales staff are based full time in the office and use desktop computers. ABC also employs Sales staff who work mainly out of the office and use portable laptop computers. The roaming Sales staff use DirectAccess connections to connect to a server in the office named ABC-SRV10. ABC.com hires a new Sales person named Mia Hamm. Mia will be a roaming Sales person and so will work mainly out of the office. She will need to be able to use DirectAccess to connect to ABC-SRV10. You are configuring a new Windows 7 Enterprise laptop computer for Mia. What do you need to do to enable the computer to connect to ABC-SRV10 using a DirectAccess connection? Your company has client computers that run Windows 7 and client computers that run Windows XP Professional. You enable the Network Discovery feature on the Windows 7 computers. You discover that the Windows XP computers do not appear on the network map. You need to ensure that all client computers appear on the network map. What should you do? Your network contains an Active Directory domain. All client computers run Windows 7 Enterprise. A custom application named App1 is installed on the computers. All settings for App1 are stored in the user portion of the registry. The help desk reports a high volume of calls from users who have incorrectly configured the App1 settings. You need to recommend a solution to minimize the number of help desk calls about the incorrect App1 configurations. Users must be able to use App1. What should you do? You work as the network administrator at ABC.com. The network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers now run Windows 7 Professional having recently been uABCraded from Windows XP Professional. All servers and network printers have static IP addresses. All client computers are desktop computers configured as DHCP clients. Users in the Sales department use a custom legacy accounts application. The accounts application doesn’t work properly in Windows 7. You use the Microsoft Application Compatibility Toolkit to create an application shim for the accounts application. What is the first step to ensuring that the application shim is applied next time the application is run? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. You use a desktop computer named ABC-Tech01 and a portable laptop computer named ABC-Tech02. Both computers run Windows 7 Enterprise. You want to test Windows 7 Ultimate. You have a Virtual Hard Disk (VHD) on a portable external hard drive. The VHD has Windows 7 Ultimate installed. You want to boot ABC-Tech02 from the VHD. You plug the external hard drive into ABC-Tech02 and restart the computer. However, the computer starts from the internal hard drive. How can you start the computer from the VHD? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7. ABC.com has recently purchased 50 new computers comprising of desktop computers, laptop computers and tablet computers. You deploy Windows 7 to all the new computers using a Windows 7 image. After the deployment, you test the computers and discover that the pen interface does not work on the tablet computers. What do you need to do to enable the pen interface on the tablet computers? You have a computer that runs Windows 7. You connect to your companys network by using a VPN connection. You discover that when you establish the VPN connection, you are unable to access Internet Web sites. When you disconnect the VPN connection, you can access Internet Web sites. You need to access Internet Web sites while you are connected to the VPN. What should you do? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. IPv6 is the only protocol in use in the ABC.com network. IPv4 is no longer in use on the network. The network administrator has assigned you the task of configuring DNS. A new Windows Server 2008 computer named ABC-WEB1 has been configured to host the company intranet web site. You need to configure a record in DNS to enable users to access the company intranet web site using the URL http://intranet.ABC.com. How should you configure DNS? You have a Virtual Hard Disk (VHD) and a computer that runs Windows 7. The VHD has Windows 7 installed. You need to start the computer from the VHD. What should you do? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. You want to install Windows 7 Enterprise on a new computer. You want to automate the installation by using an answer file. What is the easiest way to install Windows 7 using an answer file? You start a computer by using Windows Preinstallation Environment (Windows PE). You need to dynamically load a network adapter device driver in Windows PE. What should you do? Your network has a main office and a branch office. The branch office has five client computers that run Windows 7. All client computers are configured to use BranchCache. At the branch office, a computer named Computer1 is experiencing performance issues. You need to temporarily prevent all computers from retrieving cached content from Computer1. What should you do on Computer1? All client computers on your company network run Windows 7. Each computer has the following components. Single quad-core processor 8 GB of RAM250-GB hard disk drive The hard disk drive is partitioned into drive C for the operating system and drive D for the user data. Employees run an application that generates large reports. These reports take too long to generate on the computers. You confirm that processor time and memory are acceptable. You need to identify why these reports are generating slowly. You create a User Defined Data Collector Set. What should you include in this set? You have a computer that runs Windows 7. Multiple users log on to your computer. You enable auditing on a folder stored on your computer. You need to ensure that each access to the folder is logged. What should you do? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. A user named Mia Hamm works as a web site developer for ABC.com. Mia is working on a new corporate web site for ABC.com. The new web site is on a web server named ABC-Webdev. Mia needs to be able to test the web site using the URL www.ABC.com. She needs www.ABC.com to point to the test web site on ABC-Webdev. However, you are unable to modify the DNS record for www.ABC.com because that would affect other users. You instruct Mia to modify the hosts file on her computer knowing that the setting in the hosts file will override the setting in DNS. Mia reports that after modifying the hosts file using Notepad, she is unable to save the changes. She is prompted with a Save As dialog box. You verify that Mia is a member of the local Administrators group on her computer. What should you do next to enable Mia to save changes to the hosts file? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. You use a desktop computer named ABC-Tech01. You have a Virtual Hard Disk (VHD) on a portable external hard drive. The VHD has Windows 7 Ultimate installed. You need to copy some files to the VHD file. You connect the external hard drive to ABC-Tech01 and use Windows Explorer to copy the files to the external hard drive. You discover that the files are on the external hard drive but they are not part of the VHD file. How can you add the files to the VHD file? You have two computers named Computer1 and Computer2 that run Windows 7. You use Remote Desktop to connect from Computer1 to Computer2. You need to prevent the desktop background of Computer2 from being displayed when you use Remote Desktop to connect to Computer2. What should you do on Computer1? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. You want to install Windows 7 on a new computer. You have a virtual hard disk (VHD) that contains a Windows 7 Enterprise installation. You configure the computer to start from the VHD. How can you configure the Windows 7 installation to run the out-of-box-experience (OOBE) portion of Windows Setup when the computer is started from the VHD? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. The client computers run a mix of Windows 7 Enterprise and Windows Vista. You are in the process of migrating the client computers from Windows Vista to Windows 7. You receive a modified Windows 7 image to deploy to client computers. You deploy the image to a test computer. You want to view the detailed activation and license information of the test computer. What program or command can you run the view the required information? You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise. You receive a new Windows 7 desktop computer named ABC-Tech01. You perform network administration from ABC-Tech01. A user named Mia Hamm uses a desktop computer named Sales01. What command should you run on ABC-Tech01 to verify that the Windows Remote Management (WinRM) service is started on Sales01? All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain. AppLocker is configured to allow only approved applications to run. Employees with standard user account permissions are able to run applications that install into the user profile folder. You need to prevent standard users from running unauthorized applications. What should you do? You have a computer that runs Windows 7. Multiple users log on to the computer. The computer has five removable devices. You need to ensure that users can only access removable devices that have been previously installed on the computer. What should you modify in the Local Group Policy? You have an answer file for a Windows 7 installation. You need to perform an unattended installation of Windows 7 by using the answer file. You must achieve this goal by using the minimum amount of administrative effort. What should you do? You work as the network administrator at ABC.com. The network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. Most of the client computers now run Windows 7 Professional having recently been uABCraded from Windows XP Professional. However, some of the portable client computers still run Windows XP Professional. ABC management has asked you to implement a VPN server to enable users to access company network resources from home. To this end, you install a server named ABC-VPN1 that runs Windows Server 2008. ABC-VPN1 will be configured as a VPN server to provide remote access to the network. You need to ensure that Windows 7 and Windows XP client computers can establish a VPN connection with ABC-VPN1. The VPN must be as secure as possible. How should you configure the VPN? Your network consists of an Active Directory domain and a DirectAccess infrastructure. You install Windows 7 on a new portable computer and join the computer to the domain. You need to ensure that the computer can establish DirectAccess connections. What should you do? You deploy a Windows 7 Enterprise image to a computer on the network. You need to display the detailed activation and license status of the computer. What should you run? All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain. All servers run Windows Server 2008 R2 and are located in the main office. A remote office connects to the main office by using a cellular network. Employees at the remote office frequently download a daily report from an IIS Web server at the main office, which causes them to incur excessive pay per bandwidth usage costs. You need to decrease the network bandwidth usage costs incurred by the remote office. What should you do? You plan to deploy Windows 7 by using a virtual hard disk (VHD). You need to ensure that when a computer starts from the VHD, the Windows 7 installation programs will run the out-of-box-experience (OOBE) portion of the setup. What should you do? You work as the network administrator at ABC. The network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008 and all client computers run Windows 7 Professional. All servers have static IP addresses. All client computers are desktop computers configured as DHCP clients. ABC hires a new desktop technician named Mia Hamm. ABC company security policy states that desktop technicians should not have user accounts in the Domain Admins group. Mia needs to be able to administer the desktop computers. She must also be able to view the DHCP server configuration and DHCP leases. You add Mia’s user account to the local Administrators group on the desktop computers. Mia can successfully administer the desktop computers. However, she reports that she is unable to view the DHCP server. You verify that the DHCP Management snap-in is available on her computer. What should you do to enable Mia to view the DHCP server configuration whilst minimizing her administrative privileges? You have a development network that you use for testing purposes. The development network contains an Active Directory domain. Users have computers that run Windows 7. The users have several virtual machines that run Windows 7. The virtual machines are joined to Active Directory. Several users report that when they discard changes on the virtual machines, and then attempt to log on to the machines, they sometimes receive the following error message. You need to prevent this error from recurring. What should you do? You have a stand-alone computer named Computer1 that runs Windows 7. Several users share Computer1. You need to prevent all users who are members of a group named Group1 from running . Windows Media Player. All other users must be allowed to run Windows Media Player. You must achieve this goal by using the least amount of administrative effort. What should you do?

Study Guides