646-229 - IPCAAM - IP Communications Advanced Account Manager Exam
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A Cisco converged IP environment consists of four layers, including the client layer, the services layer, and the applications layer. What is the fourth layer of the IP environment?
In simple terms, what is a converged solution?
a solution that combines and enables voice, video, and data over the same network
Which product is the software-based call-processing component of a Cisco IP telephony solution?
Which router is an ideal platform for customers that want the widest variety of network interfaces and services, including Virtual Private Network (VPN), intrusion detection, and IP communications?
Cisco 3800 Series Integrated Services Routers
Based on the scenario, what is the primary need of the finance manager? Account manager: Have you considered the potential savings in TCO that you will experience with an IP communications upgrade? Finance manager: To some degree, yes, but this sounds like a big investment, not only in terms of technology, but even more so in terms of staff and maintenance.
reducing operational costs
Tracking employee productivity and simplifying employee training describe common concerns among individuals who fulfill which one of these roles?
human resources manager
Which statement best describes one of the market trends toward a converged solution?
Customers face the decision to continue spending to extend the life of a traditional system or invest in IP
Which product provides call processing for as many as 240 Cisco IP phones and also provides delivery of hybrid PBX functionality to enterprise branches or small businesses?
Cisco CallManager Express
Read the customer objection and choose the best response. Chief financial officer: Convergence sounds good in theory. What exactly does it give me, though? I want to talk in terms of business justification.
Convergence can empower a business to reduce infrastructure, staffing, and facilities costs to produce a quick ROI.
Which of these products would be most appropriate to recommend to a customer that wants to switch from a PBX to Cisco CallManager without changing its voice mailbox?
Cisco DPA 7600 Series Gateways
In what way does Cisco IP Communicator enable users to place and receive calls?
uses their desktop or laptop computers as telephones
Which statement best describes the value proposition for migration to an integrated services router platform?
Integrated services routers are the first and only routers to offer an integrated systems approach that maximizes operating efficiencies and adds intelligence to the network.
Which product enables SMBs and enterprise branch offices to use Cisco Unity Express to cost-effectively integrate voice mail and auto attendant services?
Cisco 2800 Series Integrated Services Routers
Which Manager improves lead generation and distribution?
Which hardware device enables a reliable, manageable way to connect IP telephony systems to existing switches or analog devices?
What are two common types of legacy equipment through which a Cisco VG248 Analog Phone Gateway allows customers to connect to Cisco IP telephony systems? (Choose two.)
Which feature is the primary differentiator of Cisco Emergency Responder to traditional E911 solutions?
frees telecommunications resources from E911 location database updates
What are two features of Cisco Unity Express? (Choose two.)
In the presentation of an ROI analysis, account managers should focus on mapping the benefits of IP telephony technology to which of these customer requirements?
What enables the Cisco 7940 IP Phone and the Cisco 7960 IP Phone to interact with multiple enterprise server-based applications?
built-in XML microbrowsers
A large insurance carrier with a converged IP network has inquired about a user-friendly telephony solution that will effectively manage incoming calls, enable access to voice mail via speech, allow employees to forward critical callers to a designated number, view e-mail, and play voice mail. Which application would you recommend?
Cisco Personal Assistant
Which two features are integrated in Cisco IOS software on routers? (Choose two.)
Cisco CallManager Express
What are two advantages of a Cisco converged IP telephony solution? (Choose two.)
incorporates open standards that support third-party devices and software
is highly scalable with support for up to 30,000 phones per cluster
An IP telephony prospect currently uses two distinct networks to handle its voice and data needs. Which benefit would be most appropriate to highlight when recommending that the prospect switch to a Cisco IP converged network solution?
easier prediction of future costs for technology enhancements
Read the customer objection and select the two best answers. (Choose two.) Telecommunications manager: Everyone knows that Cisco is good at data, but you simply do not have voice experience. None of your account managers, systems engineers, or professional service people truly understands the voice environment.
I am glad you brought that up! It is true that at one time, we were focused more on data than on voice. Today, however, Cisco has a large percentage of employees with voice experience.
That is a valid concern, and I would like to address it. While it is true that we are strong in the data arena, we are also actively and aggressively investing in staff voice skills, and also recruiting the finest voice professionals in the market. The strength of our voice team has brought us a great deal of respect in the marketplace.
A customer who is interested in savings in the areas of toll bypass, audio conferencing, and unified messaging is interested in realizing which of these benefits?
reduced call costs
Which two questions would be most appropriate to ask to determine whether the potential customer is experiencing difficulty because of separate network solutions for separate applications? (Choose two.)
How are your communications applications (e-mail, fax, voice, video) currently managed?
Does your organization experience large volumes of voice, e-mail, and fax messages on a daily basis?
What are two advantages that a competitor might attribute to an IP-enabled PBX? (Choose two.)
open standards that support third-party devices and software
Based on the scenario, what is the primary need of the telecommunications manager? Account manager: Are there aspects of your current communications infrastructure that you would like to improve? Telecommunications manager: I am looking to monitor network performance in near real time and perform network trending for a more proactive management approach.
What does a converged solution enable that a traditional solution does not enable?
use of the Cisco Self-Defending Network
Which two concerns best describe the typical priorities of an operations manager? (Choose two.)
improving order processes
Which Cisco service would best serve a customer that only periodically needs additional network operational support?
Which business driver is most responsible for the mass migration of the market toward converged solutions?
To find out if the customer is experiencing problems with its IP-enabled PBX because of an overtaxed TDM bus, which question is the best to ask?
Are you experiencing a delay in receiving a dial tone or is there no dial tone at all?
Which two of these statements best reflect how to position a Cisco IP telephony solution against a competitor solution? (Choose two.)
Cisco is the market innovator for IP telephony and invests heavily in research and development
Cisco has over 6000 IP telephony customers that have realized an increased ROI from a true, end-to-end converged architecture.
The operations manager from a prospective client organization has expressed an interest in improving order processes and the ability to make accurate forecasts. The finance manager is eager to reduce the TCO of the existing IP communications infrastructure, and the IT manager would like to improve network reliability and streamline the delivery of end-user support. Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution?
reduce operating costs
A large retail catalog business wants to route customer information with customer calls and reduce queuing times. Its call centers currently operate on a legacy ACD system, PBX, and desktop applications. Which Cisco product and feature, respectively, would meet these needs?
Cisco IP Contact Center and Cisco ICM
Cisco CallManager Express would be most appropriate for which potential customer?
a small organization with approximately 100 employees
Which two baseline discovery questions would be most appropriate to ask a telecommunications manager? (Choose two.)
Would simplifying the combination of voice applications with other business systems reduce the complexity of your IP infrastructure?
Do you anticipate a need to integrate distributed business entities in the next two to three years?
A Cisco IP solution prospect currently has a PBX voice solution that is in the middle of its life cycle. IP telephony can still deliver a positive ROI for this prospect, but adopting it will require a focus on the business value that IP applications can deliver. Which selling strategy describes this situation?
Which Cisco purchasing alternative would allow a prospective IP telephony customer to access its operational budget for new technology investments and, in addition, possibly speed approval through bypassing executive funding committees?
lease a Cisco IP telephony solution
The CIO of a company interested in IP telephony is concerned that an IP telephony solution will not work with third-party software and hardware. Which of these is the best response to this concern?
Cisco IP telephony solutions are open standards-based.
Which two business challenges are most relevant to enterprise customers investigating networking technologies? (Choose two.)
reduction of operating expenses
Which two personal productivity management tools does Cisco Unity Connection combine? (Choose two.)
Read the customer objection and select the two best answers. (Choose two.) Operations manager: A full-blown IP telephony solution seems much more expensive than a simple upgrade to our current system. IP telephony could definitely contribute to the success of several of our business objectives, but I am not sure we can justify the cost.
Simply enabling the current system may not accomplish these business objectives.
The scalability of Cisco IP Communications solutions will enable you to stay a step ahead of the competition
What is a key benefit of a converged solution for many organizations?
controls the high service costs that discourage network moves, adds, and changes
Which three of these characterize a business ROI? (Choose three.)
compares the benefits of solutions, not just the costs
ensures that the solution is aligned with the strategic objectives of the company
usually requires a company to modify its current business processes
Based on the scenario, what is the primary need of the IT manager? Account manager: Does the performance of your current communications infrastructure pose any concerns? IT manager: We hold the patents on a number of highly proprietary processes. These are key company assets that cannot be compromised or exposed.
Which of these integrated services routers would be most appropriate for a small branch office that needs integrated security and data as well as voice support?
Cisco 2800 Series Integrated Services Routers
After a series of strategic acquisitions, a midsize prospect wishes to acquire the ability to link together IP and legacy phones in a single meeting. The solution also must be scalable and accommodate conference participants regardless of location. The communications of the firm rely upon a combination of IP networks and the PSTN. Which two applications best meet these needs? (Choose two.)
Cisco Conference Connection