646-228 - LCSAIPC Cisco Lifecycle Services Advanced IP Communications
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One of the tasks within the Business Case Alignment Service Component is Analyze and Document Hard Dollar, Productivity and Business initiative Gains. Which Section of the Optimization Report should contain this information?
ROI Analysis Initiatives Section
Which two are performed to assist the customer with transition from the implement phase to operate phase? (Choose two.)
Deliver Lessons Learned and As-Built Documentation
Introduce Customer's Internal Help Desk Team to the Cisco Technical Assistance Center (TAC)
Which of the following is a benefit of the operations plan service component within the design phase ?
Finalizes the location and number of pieces of equipment to be staged
In the Implement Phase, What is the possible customer benefit of implementation support (Day 1)?
Assures customer of a fully operational system and that there is support if needed
Which phase includes managing the system in ongoing operations mode, system administration and backup, asset management and scheduling maintenance?
The staff training template is one of the templates and/or tools identified as essential of the information advanced training for administration and operations activity during the implement phase. What is the other resource that is used to accomplish this activity?
As Built Documentation
In the implement phase, the define project visibility progress reports and procedures task is accomplished by using two templates and/or tools. The progress report is one. What is the other template or tool that is used in the task?
Which tasks uses the continuous improvement plan for the service assurance component within the operate phase?
Analyze Process Exceptions
During the Ongoing Support Handoff Meeting in the implement phase, which two tasks are common to the activities that are related to hardware support? (Choose two.)
Explain Cisco Remote Operation Support Reporting
Explain How to Open a Technical Assistance Center Case
The staff training template is one of the templates and/or tools identified as essential for the informal advanced training for administration and operations activity during the implementation phase. What is the other Resources that is used to accomplish this activity?
As Built Documentation
Which two are phases of a project life cycle ? ( Choose two)
Upon which critical tool do the identify incident and identify problem activities rely?
Trouble Ticketing System
Which three business requirement Development activities are performed within the prepare phase before creating a technology strategy? (Choose three)
Identify and assess the business requirements of the customer
Document and categorize the business requirements of the customer in terms of performance, availability, capacity and security.
Present and validate documented business requirements
Which Service Component within the prepare phase provides a financial justification for the customer in evaluating adoption of a technology?
Business Case Development
In the Implement phase, project close-out involves which of the following tasks?
Conduct Engagement Profitability assessment
What does the Cisco Lifecycle Services Approach define?
Minimum set of services that are needed to successfully deploy and manage a technology solution
Which of the following tasks belongs in the system monitoring service component of the operate phase?
Notify interested parties of problems identified and escalate per-customer requirements
Within the implement phase, which activity is associated with the define project visibility progress reports and procedures task?
Develop Communications Plan
In the design phase, performing a needs analysis to identify the resource requirements and skills needed to deliver and support a network infrastructure is an activity of which service component ?
Staff Plan Development
In the design phase, which tasks is conducted during the creating of a site specific network implementation plan activity?
Create Installation, Commission and Network connectivity Test Tasks and Checklist
In the operate phase, the task of analyzing process exceptions belongs to which service component?
Which activity is important for all helpdesk, admin, and operations staff to attend?
Informal Basic Training
The staff training template is one of the templates and/or tools identified as essential for the informal advanced training for administration and operations activity during the implement phase. What is the other resource that is used to accomplish this activity?
As Built Documentation
The Change Management Service component in the operate phase which possible benefit?
Contributes to reducing operating costs by providing a consistent framework for making necessary changes in an efficient and accountable manner
In the optimize phase, which task is associated with the Operations Assessment service component?
Identify Gaps Between Existing and Best Practices
Which of the following phases represent the Cisco Lifecycle Services approach ?
Prepare, Plan, Design, Implement, Operate and Optimize
requires Cisco CallManager and Cisco MeetingPlace to accomplish business and technology goals. Which tow activities must be conducted during the system Designing Workshop?
Design Rich Media System
Design Call Control System
A good change management process incorporates consistent processes for nay planned network change. What should be included in the change management process?
Monitor announcements of upgrades and new releases
A good change management process incorporates consistent processes for any planned network change. What should be included in the change management process?
Monitor announcements of upgrades and new releases.
In the implement phase, the ongoing support hand-off meeting provides which of the following benefits?
Provides the customer with necessary reactive break-fix services required for daily operation of the network, the availability of reactive break-fix services being a requirement for customer acceptance of the implementation
During the System acceptance testing, which template is used to capture the network elements to be tested and the tests that will be completed after solution implementation?
Network Ready For Use
In the plan phase, Network readiness assessment addresses which customer need?
Readiness of their existing system infrastructure to support a proposed solution
Which two are phases of a project life cycle? (Choose two)
Which activity is important for all helpdesk, admin and operations staff to attend?
Informal Basic Training
The planning workshop and internal kickoff meeting is an interactive session to clarify high-level requirements, set expectations and define the project environment through activities. Which three activities are performed during the planning workshop? (Choose three.)
Development of strategies for training and for network monitoring and support
Which of the following definitions best describes business requirements development within prepare phase?
A Set of service component activities that assess and documents the business requirements of
During the design phase, which template or tool is used to capture the define failure recovery procedure and risk mitigation strategy task?
Which Service Component within the prepare phase helps customers make a sound decision by providing information relating to financial justification and benefits?
Business Case Development
In the design phase, which template or tool is used to complete the schedule station reviews with user group task?
Business Requirements Document
In the optimize phase, the call processing assessment activity contains the establish call volume baselining task. Which template or tool documents the call volumes?
CDR analysis and Reporting Tool
Within the plan phase is the operations readiness report, which is deliverable that contains the results of two tasks. One of these tasks is identify gaps between existing and leading practices. What is the other task that is used to develop the operations readiness report?
Document Plan to Remediate Operational Issues
In plan phase, which tow tasks are associated with the conduct operational assessment activity? ( Choose two.)
Document systems, Processes, flow-through, tools, people, skill and best practices
Conduct Operations personnel and stakeholders interviews
The Project Kick-off in the pan phase provides an opportunity to complete which tow of the following tasks? ( Choose two)
Confirm Project roles and responsibilities
Confirm project and milestone dates
In the design phase, which service component includes developing and documenting the test case used to verify that a deployed infrastructure meets the operational, functional and interface requirements?
System Acceptance Test Plan Development
Network readiness assessment is an important service component in the plan phase. Which task is part of network readiness assessment ?
Assessing current infrastructure and applications and their readiness to support proposed advanced technology system
Within which phase would you find information about managing system trouble?
Which service component within the prepare phase recommends the appropriate technology to address a business requirements of the customer?
Technology Strategy Development
Developing a baseline network element configuration for networking and applications devices to be implemented in a network is a deliverable for which service component in the design phase?
Implementation Plan Development
In the implement phase, project planning comprises which of the following tasks?
Confirm deployment team, craft project plan,create communication and escalation plans
Which Service component within the prepare phase provides a high-level, conceptual architecture of the proposed system that addresses the business requirements of the customer ?
High-Level Design Development