646-222 - IPCXAM - IP Communications Express Account Manager Exam
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Improving employee processes and efficiency are two of the main benefits of convergence. Which two Cisco IP Communications solution features contribute to these goals? (Choose two.)
Which Cisco IP Communications solution would allow a prospective IP telephony customer to access its operational budget for new technology investments and, in addition, possibly speed approval by bypassing executive funding committees?
utilize a Cisco leasing program such as Easy Lease
What best describes the benefit of convergence?
reduced total cost of ownership
A customer requires a software-based call-processing agent that extends enterprise telephony features and capabilities to packet telephony network devices. What application would meet the needs of the customer?
Which product was designed for small offices, supports 240 phones as a fully integrated feature of the Cisco access router, and uses Cisco IP phones, Cisco Catalyst switches with inline power and QoS, and router-based gateways to the PSTN?
Cisco CallManager Express
You require an easy-to-use, web-enabled tool to demonstrate to a prospective customer the benefits of a converged network in terms of productivity enhancements and real estate savings. Which tool should you use?
The operations manager of a potential customer is concerned about implementing a VoIP solution because of the possibility of interoperability issues with existing equipment. Which differentiator would be most appropriate to position a Cisco IP Communications solution against competitors?
Cisco IP Communications solutions are based on tested and verified designs that ensure the tight integration of all equipment and applications, enabling customers to migrate slowly to complete convergence and retain legacy equipment and existing applications.
Based on the scenario, what is the primary concern of the finance manager? Account manager: Have you considered the potential savings in TCO that you will experience with an IP-based communications upgrade? Finance manager: To some degree, yes, but from my perspective, this is quite expensive in terms of a financial investment and in terms of staffing and maintenance costs.
reduced operating costs
Which two baseline discovery questions would be most appropriate to ask an IT manager? (Choose two.)
In how many locations do you have Cisco routers deployed?
How many platforms do you intend to use for call processing and voice mail?
An account manager is meeting with a customer who is running Cisco 2821 Integrated Services Routers at various branches with Cisco Unity Express Network Module cards in each router. The customer has decided to upgrade to Cisco 2851 Integrated Services Routers for various reasons. The customer wants to maintain the same level of voice mail and auto attendant as before and is concerned whether new equipment will need to be purchased. What should be your response to the customer?
Upgrade to the new routers and keep the same Cisco Unity Express Network Module.
A potential customer has several global offices, including one in North America, two in France, and one in Germany. This prospect is investigating cost-effective voice mail and auto attendant, and has asked for your recommendation. What application would best meet the needs of the customer?
Cisco Unity Express
The finance manager from a prospective client organization has expressed an interest in improving business processes and making intelligent business investments in technology. The marketing manager is eager to improve lead generation and distribution, and the IT manager would like to simplify network management and streamline the delivery of end-user support. Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution?
improve business processes
The IT manager from a prospective client organization explains that their network is overloaded. The network has been in use since 2002 with minimal upgrades, and is composed of several different devices from different vendors. E-mail is slow, the voice-mail system is outdated, and employee productivity and responsiveness are suffering. Given this scenario, which business driver is most appropriate to sell a Cisco IP Communications solution?
reduce operating costs
Which two concerns best describe the typical priorities of an operations manager? (Choose two.)
improving order processes
A potential customer has just described its system, which includes equipment that connects its users, provides many advanced services, connects to the PSTN, and is owned by the phone company. Which of the following systems does the customer most likely use?
Which answer would be most appropriate if a potential customer asked how to protect against viruses and attacks if Cisco IP Communications shared its data network?
Cisco network security policies are an integrated part of Cisco IP Communications. A set of guidelines and software services can be implemented to secure against virus attacks, services attacks, hackers, and IP phone attacks.
What are two areas of savings often associated with convergence in terms of lowered costs over traditional voice communication? (Choose two.)
moves, adds, and changes
Which product is a network module for Cisco 2600XM Series Multiservice Routers, the Cisco 2691 Multiservice Platform, Cisco 2800 Series Integrated Services Routers, Cisco 3700 Series Multiservice Access Routers, and Cisco 3800 Series Integrated Services Routers and provides integrated, entry-level voice mail and auto attendant for the branch office?
Cisco Unity Express
An account manager is meeting with a service provider that has installed Cisco CallManager Express at a large number of its subscriber sites. The customer wants to maintain and troubleshoot Cisco CallManager Express remotely. Which Cisco CallManager Express feature makes this possible?
An account manager is meeting with a customer running Cisco 2800 Series Integrated Services Routers with a Cisco Unity Express Advanced Integration Module at various branch offices. Currently, there are enough mailboxes, and the limit of allowed mailboxes has not been reached. However, the customer is concerned about running out of voice mailboxes because of an expected 25 percent growth across branches. What should you recommend to the customer?
Swap Cisco Unity Express Advanced Integration Module with a Cisco Unity Express Network Module.
Organizations that embrace Cisco IP Communications solutions are able to interoperate with existing TDM systems and applications, as well as support which two traditional telephony networking standards? (Choose two.)
You are meeting with the IT manager of a firm that is planning to use a Cisco 3845 Integrated Services Router with Cisco CallManager Express. The customer plans on deploying 100 Cisco IP phones to start. How many additional Cisco IP phones will be supported by this solution?
Which tool provides a completely transparent, Microsoft Excel-based spreadsheet that focuses on areas of IP telephony savings for Cisco IP Communications Express solutions?
Cisco ROI methodology
You have the opportunity to meet with a prospect that owns a chain of hotels with a global presence. Which potential custom XML applications would you recommend to differentiate Cisco from the competitor?
wake-up calls and room service
When used together with Cisco CallManager Express, Cisco Unity Express provides a voice-mail solution for a small office that is effective for up to how many users?
Consider this probing question: How could IP telephony applications improve your business processes? Which rationale is most applicable to this type of questioning strategy?
Look for opportunities to sell IP telephony at the business ROI level by examining the way that the customer does business. A business ROI case has a better chance of success than a technology-focused ROI.
With Cisco CallManager Express, which router supports up to 240 IP phones?
Cisco 3845 Integrated Services Router
How does a converged solution work?
Voice, video, and data are integrated onto a single IP network.
In a meeting with the IT manager at a customer site, the IT manager asks you whether Cisco CallManager Express and Cisco Unity Express would be ideal to maintain a single, centralized call-processing and voice-mail system for multiple sites. What should be your response to the customer?
No, having Cisco CallManager and Cisco Unity at the central site is a preferred solution.
What are two good indicators that a business may benefit from a Cisco IP telephony solution? (Choose two.)
The business wants to extend the capabilities of its network to branch offices and remote employees.
The business wants to limit the number of separate networks by having both data and voice on a single network.
The IT manager of an enterprise firm is deciding whether to purchase licenses for Cisco CallManager Express. The typical branch site in question has 50 analog phones and keeps 10 IP phones for the dynamic needs of salespeople who might come in as needed. Will Cisco CallManager Express support the number of analog phones and IP phones described, and what are the maximum analog phones and IP phones possible?
Yes. Cisco CallManager Express supports up to 88 analog phones and 24 IP phones
What is the best description of a converged solution?
packet-switched network that does not require a dedicated connection
Cisco CallManager Express supports FXO trunks, analog DID, T1/E1, BRI, PRI, and E1 R2 signaling. Which benefit of Cisco CallManager Express does this represent?
robust PSTN interfaces
Cisco CallManager Express coupled with what other Cisco technology acts as a call-processing solution for small and medium-sized businesses?
integrated services router
One of your potential customers has concerns about choosing a Cisco IP Communications solution because, according to the competition, IP telephony solutions cost more than they are worth. Which strategy would be most appropriate to defuse this concern?
With low operating and capital costs, a Cisco IP Communications deployment will pay for itself in 18 months on average and will provide an average annual savings per user of US$334. The drivers of the ROI are determined by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the PBX, and the extent of the data upgrade.
A small retail company wants to reduce overhead, while at the same time addressing new business challenges such as an increased number of employees working from home. In addition to reducing overhead costs, what other benefit does a Cisco IP Communications solution provide?
reduced costs associated with traditional phone systems
An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. The customer needs to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should the account manager discuss with this customer?
Cisco CallManager Express with Cisco Unity Express
If a customer is specifically interested in reducing the cost of IT overhead, which benefit is most applicable?
reduced network administration
An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. This customer manages a large enterprise campus and three small branch offices. Which Cisco CallManager Express feature should the account manager discuss with this customer?
interoperability between Cisco CallManager and Cisco CallManager Express
An account manager is meeting with a service provider customer planning to upgrade each of its managed routers with a Cisco Unity Express Network Module from the Cisco Unity Express Advanced Integration Module. Because this customer manages hundreds of routers at dispersed locations, the customer is concerned about labor costs in upgrading their routers. What should be your response to this concern?
Cisco will ship the modules to the subscriber locations, and the subscriber can easily install them.
Which key employee within a prospective customer would be most interested in reducing total cost of ownership?
An account manager is meeting with a customer who oversees six branch offices. The customer is concerned about managing all the devices required by a Cisco IP Communications solution. Which two features of Cisco Unity Express should the account manager discuss with this customer? (Choose two.)
ease of operation
Together, which two products provide a complete solution for the SMB or enterprise branch and is ideal for extending a decentralized Cisco IP Communications solution to individual sites. (Choose two.)
Cisco CallManager Express
Cisco Unity Express
Which two baseline discovery questions would be most appropriate to ask a telecommunications manager? (Choose two.)
Would simplifying the combination of voice applications with other business systems reduce the complexity of your IP infrastructure?
Do you anticipate a need to integrate distributed business entities in the next two to three years?
Based on the scenario, which benefit would best address the concerns of the telecommunications manager? Account manager: Did you know that with a Cisco IP Communications solution, XML applications specific to your business needs can be developed to run from Cisco IP phones? For example, applications can be developed for tracking shipments, checking inventory, or even entering time cards right from your Cisco IP phone! Telecommunications manager: That sounds interesting, but our current digital phone system offers a ton of features, is already in place, and is presently not a huge expense. I'm not sure how we would benefit from making such a switch
Implementing a Cisco IP Communications solution can boost employee productivity and reduce network management, hardware, software, and maintenance costs for an overall increase in ROI.