646-096 - CRMAM - CRM Express for Account Managers

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Example Questions

Select two key benefits of Microsoft CRM to the customer service organization. (Choose two.) To what type of customers should you present Cisco CRM Communications Connector? Select two. Select two key CRM features use din customer service. Select two. Select the feature that best describes a Microsoft CRM solution. What function is provided by the feature click to dial? Select two key benefits of Microsoft CRM versus other CRM products. Select two. Which types of customers are good candidates for Cisco CRM Communications Connector integration? Select two. Choose tw key benefits of working with a Microsoft certified CRM reseller. Select two. Cisco CRM Communictions Connector needs to be installed on______________. Select two. For help installing or configuring the Cisco CRM Communicatiosn Connector, you should __________- Select two. What telephony feature is used to auto-search CRM records and provides a screen pop with incoming calls? Select two key benefits of Microsoft CRM. Select two. Select the two key benefits of using the Cisco CRM Communications Connector solution. Select two. Select two key challenges facing small and medium businesses that Microsoft CRM can help to solve. Select two. What CRM clients can be used with Cisco CRM Communications Connectors? Select two. Choose two key benefits of working with a Microsoft-certified CRM reseller. Select two. Select two key business needs Microsoft CRM can solve for customers? Select two. Select the primary key benefit for a customer using the Cisco CRM Communications Connector Solution. Customers looking for new versions of Cisco CRM Communications Connector application should ____________. Which two key CRM features are used by the salesorganization? Select two. Cisco CallManager Express offers telephony solutions for how many total telephones per site? Standard software support with Cisco CRM Communications Connector or Cisco CallManager Express application is provided for ___________. Select those features best describing a Microsoft CRM solution. Select two. Select the type of businesses that would be good candidates for the Cisco CRM Communications Connector solution? Select two. Select three key challenges facing small and medium business that Microsoft CRM can help to solve. Select three. Select the two key benefits of using a Cisco/Microsoft solution compared to other solutions. Select two. Select the business need provided by using a CRM solution. Select two key benefits to a customer using Microsoft CRM. Select two. Select the ideal type of customer to benefit from use of Cisco CRM Communications Connector solution? Select two. When discussing the Cisco CRM Communicatiosn Connector solution to a customer, what two keys benefits should you emphasize? Select two. Entitlement for Cisco TAC support with the Cisco CRM Communications Connector application, after the 90-day warranty, requires for the customer to purchase ____________. Select the one key feature of accurate call duration tracking. For screen pops on incoming calls, what feature is required from the phone company? Select the solution provided by use of a CRM solution. Select the two key benefits of using a Cisco/Microsoft salutation compared to other solutions. Choose two. Choose the key benefit of using Cisco/Microsoft solution compared to other solutions. Select two key benefits of Microsoft CRM to the customer service department. Select two. What method should you use to find a certified Microsoft CRM Reseller in your area? Select the two key benefits of the Cisco CRM Communications Connector solution for the technology decision-maker. Select two. Cisco CRM Communiations Connector needs to be installed on ______________. Select the ideal type of customers the benefit from use of Cisco CRM Communications Connector solution? Select the customer business needs provided by a Microsoft CRM solution. Select two. Choose the two primary software applications required on each CRM client PC. Select two.