Go back to 642-415 - UCAD - Unified Communications Architecture and Design Exam

Question :-

Currently, Ajax is considering implementing an IP contact center for the technical support group. As an interim step, calls to the technical support group need to be distributed in a round-robin fashion. Can this be accomplished?
Yes, with route groups.
Yes, by using call pick-up groups.
Yes, by implementing hunt groups.
Yes, by routing calls via an IVR unit.
No, Cisco Unified Contact Center is needed.

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