Go back to 642-165 - Unified Communications Contact Center Express Implementation(UCCX)

Question :-

What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced? (Choose two.)
The agent is logged in and is on the phone.
The agent is logged in but is not on the phone.
The supervisor is a participant in a phone call.
The supervisor has barged in.

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