642-165 - Unified Communications Contact Center Express Implementation(UCCX)

Go back to Cisco

Example Questions

What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? How can you configure the Prompt step to play different prompts following subsequent timeouts or retries? What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced? (Choose two.) In Cisco Unified Contact Center Express, where is wrap-up data enabled? Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.) What formula do you use to calculate the number of agents in a Call Center? Which three tasks are required to deploy a cisco unified CCX application? Which two steps check out a database connection from the connection pool? (Choose two.) By which ways does remote monitoring allow the monitored call to be selected? (Choose two.) Where do you send the finished configuration and ordering spreadsheet when manual bid assurance is required? Where do you enable the CRS engine? An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment? Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express? What does it mean for a variable in the Application Editor to be defined as a parameter? What is a benefit of using subflows? You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager? (Choose two) Which interface is used to configure debug parameters for log files? What features are supported in a license for IPCC Express 4.0 Enhanced? (Choose three.) Which type of information is available from the cisco unified contact center express control center? Which three tasks are supported by the cisco supervisor desktop? Which three feature enhancements are included in Cisco Unified Contact Center Express 5.0 Supervisor Desktop? (Choose three.) Which Cisco Unified Contact Center Express deployment scenario is valid? What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard deployment? In the CRS Application Editor, where do you start the debugger? When a call terminates, which Cisco Unified CCX setting takes precedence over "Automated Available" to determine the agent's next state? Which step can be used to trap runtime script errors and recover gracefully? Which step must be executed before a DB Get step? What issues notification messages for CRS engine errors? You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager? Which interface is used to configuration debug parameter for log files? What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 7.0 Standard deployment? Which two are possible root causes for the Application Subsystem going into partial service status? (Choose two.) Where are CTI route points added or configured for Cisco Unified Contact Center Express? What two things happen when the CRS Publisher Database on an HRDB expansion server fails? Which step would you use to get information about the numbet of contacts currently in queue? Presence integration is a Cisco Unified CCX feature available in which of these packages? what is the purpose of setting the flush input buffer field of the menu step to true? Once an email is sent by the CRS application, the call is kept wait until ... Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails? If an existing script is uploaded to the CRS, what does it ask? What three tasks are required to add a CRS application? (Choose three.) which two ways does remote monitoring allow the monitored call to be selected? How do you debug an application with an Accept step? Which two components are installed from the CRS Installer CD? (Choose two) The Call Redirect step sends a caller to a device that does not answer. Which branch of the step is executed? In the Cisco IP Telephone architecture, what is the purpose of the Gateway? In a CRS cluster with Standby Servers, which of the following statements are true? (Choose two.) Which action blocks further inbound and preview outbound calls when an agent is presented with a preview outbound call? When would the Cisco Supervisor Desktop fail to show an agent that is logged in? Which two serviceability capabilities are provided by CiscoWorks IP Telephony Environment Monitor (ITEM)? (Choose two.)