642-091 - CRMI - CRM Express Integration

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Example Questions

Select the answer that best describes how the Cisco CRM Communications Connector creates dial prefixes and patterns. What type of TAPI implementation is used on CallManager Express 3.1? What type of application programming interface (API) does the Cisco CallManager Express use to relay caller ID and call state information to the Cisco CRM Communications Connector? Select the answer that best describes the purpose of the isv.config file on the Microsoft CRM server. Where do you configure the user preference Automatically Pop Customer Record and New Activity Record on Unique Match? How can you monitor the Telephony Applications Programming Interface (TAPI) messages being sent from the CallManager Express TAPI service provider (TSP) to the Cisco TSP client software on the Microsoft CRM client PC? What information configures TAPI on the CRM client PC? (Choose two.) How do you set the server to debug events associated to the Cisco CRM Communications Connector server software? What Microsoft CRM files does the Cisco CRM Communications Connector update to add the Click to Dial customization buttons to the CRM customer contact records? (Choose two.) Select the answer that best describes the role of Microsoft CRM within the solution. Select the answer that best describes the Call Information Capture feature provided by the Cisco CRM Communications Connector. Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM Communications Connector. (Choose two.) You are troubleshooting the Cisco CRM Communications Connector software and need to test the connectivity between the Cisco CRM Communications Connector client software and Cisco CRM Communications Connector server software. What should you use to test this connectivity? What is stored in the CRM Services Relative URL directory? What customization button is created during the install process to allow for the Click to Dial feature to work? The Cisco CRM Communications Connector is compatible with which version of CallManager Express? Choose the application that allows you to test functionality of the IP phone that the CallManager Express associates to the Microsoft CRM user. Select the answer that best describes where you would configure the IP address of the CRM server within the Cisco CRM Communications Connector software. Select the answer that best describes how you can enable the Cisco CRM Communications Connector application response and performance testing feature. What information needs to be obtained from the Cisco CallManager Express in order to configure the Cisco CRM Communications Connector to function properly? (Choose two.) Select the answer that best describes how the Automatically Pop Customer Record and New Phone Activity Record on Unique Match works. What is the role of the Cisco TSP software installed on the client PC? Select the answer that best describes the role of the Cisco CRM Communications Connector within the solution. Select the answer that best describes how the Cisco CRM Communications Connector handles Click to Dial outbound calls if there is more than one phone number listed for the Microsoft CRM customer contact? Select the answer that best describes the Click to Dial feature provided by the Cisco CRM Communications Connector. What protocol is used to send messages between the Cisco CRM Communications Connector client and server software? Select the two answers that correctly describe the functionality provided by the Call Association feature. (Choose two.) Given a customer scenario where a contact center is not installed, describe the benefits of installing the Cisco CRM Communications Connector application. Select the answer that best describes the role of CallManager Express within the solution. Select the answer that best describes the business benefits provided by the Click to Dial feature. What answer best describes the role of the Cisco TAPI service provider on the CallManager Express? Select the answer that best describes the business benefits provided by the Call Information Capture feature. Select the answer that best describes the business benefits provided by the Screen Pop feature. Select the answer that correctly describes how a user associates an incoming call with an existing customer record if the caller's phone number is not associated with the Microsoft CRM customer contact record. How do you configure the Cisco CRM Communications Connector to recognize internal extensions? How do you debug events associated to the Cisco CRM Communications Connector client software?