642-072 - CUDN - Cisco Unity Design and Networking Exam
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You are asked to consult on a Cisco Unity installation at the customer branch location. Users have slow access when they log on to Cisco Unity to retrieve their messages. At the branch location there are 2000 users on each of the two Cisco Unity servers and two Exchange servers. The call traffic is relatively low. There is never a time when all ports are busy on either Cisco Unity server. At headquarters there are two Cisco Unity servers, two Exchange servers, and a domain controller/global catalog server.How can you solve the issue at the branch location?
A domain controller/global catalog server with name resolution should be added to the remote site for authentication.
Your customer has ten offices across the country with Octel voice messaging systems in each. They need a voice-mail-only solution that will not impact the current Active Directory they are using. As part of your design you need to add a migration path to get them from a Cisco Unity and Octel interoperability solution to use only a Cisco Unity solution. They plan to change one office to Cisco Unity every three months, but they must have the ability to send and receive messages between users in all offices at all times. They use Octel analog networking between the offices now. They want to start with the Nebraska site. Select two statements that offer the best choice for migrating from Octel to a complete Cisco Unity solution according to the design process. (Choose two.)
Gather the Octel serial numbers, Octel node IDs, telephone numbers, and user extensions for each office. Install Cisco Unity and a Cisco Unity Bridge in a new Active Directory forest separate from the customer current forest. Use the Nebraska office Octel serial number and dial ID for the Cisco Unity and Unity Bridge primary location information. Create delivery locations on Cisco Unity using the Octel dial IDs and telephone numbers you gathered from each office. Install the users for the Nebraska office. Force synchronization through the Bridge server to replicate the user database. In three months repeat these steps at the next office.
Disconnect the Octel system and connect the Cisco Unity system.
You have completed the preliminary high-level design template. What is the next step in the design process?
Create a Bill of Materials.
Domino Unified Communications Services must be installed on which servers in a Cisco Unity for Lotus Domino messaging environment?
Lotus Domino servers hosting Cisco Unity subscribers
By default, Cisco Unity interacts with which directory file in Lotus Domino?
There are two Active Directory forests: AB.com and C.com. The Cisco Unified CallManager cluster A and Unity A use extension range 1000-2500. The Cisco Unified CallManager cluster B and Unity B use extension range 3000-3450. Both sites A and B are in AB.com. The Cisco Unified CallManager cluster C and Unity C use extension range 4200-4400. Site C is in C.com. Your customer wants to deploy unified messaging. Exchange stores are local at the sites. Digital networking without using access codes is an absolute requirement.What is the best solution?
Site C needs to have all the servers reinstalled as part of AB.com.
Your customer has stated that they need a Unified Messaging solution that will provide unified messaging for 3000 users in one office in Peru and voice mail for an additional 2000 traveling salespeople throughout North and South America. The telephone infrastructure is a large Cisco Unified CallManager cluster and all voice-mail storage is in the main office. When a caller is identified as a particular user, the Cisco Unity system must speak to them in the caller's language.To find out if you can meet these requirements, what initial information would you need to gather?
which mailstore they are using, how many languages and which languages they need Cisco Unity to speak
Your customer has two locations with different messaging infrastructures. How would you gather the specific information needed to create a good design?
Perform the physical site and logical site survey.
During the presales phase of the design process, which design template do you use to ensure you understand the customer goals?
customer requirements verification
The Grant Unity Access utility is used when subscribers have authentication issues using the Cisco Unity Inbox in which Cisco Unity configuration?
voice-mail-only configurations when Cisco Unity is installed in the existing forest/domain
You are preparing a Cisco Unity design for a customer who uses Microsoft Exchange 2000 for its messaging infrastructure. Your customer wants unified messaging with "spell by name" message addressing between all users at all sites. The customer wants to use the Broadcast Message feature for all sites, so that every employee will receive the "voice message of the day" on that day. They have four sites with five servers in each site to support the local users at the site. They have a fifth site that uses Exchange 5.5. The 5.5 site has a low-bandwidth connection. Additionally, the site connector has delivery setup scheduled for batch message delivery between 1:00 a.m. and 5:00 a.m. to allow for maximum bandwidth during business hours.Select the true statement.
Install Cisco Unity servers at every site in the same customer Active Directory domain. Upgrade the fifth site to Microsoft Exchange 2000, and upgrade the bandwidth to change the site connector schedule to 24-hour delivery.
Your customer has 1200 users. The users are spread evenly across three routing groups in one Exchange 2000 organization. Each routing group is in a different geographical location within a single phone system. You need to configure a voice-mail-only solution with a plan to migrate to unified messaging. They must have the ability to send an all-employee message to one distribution list and have the Automated Attendant search for all users by name regardless of the location.Which configuration meets the customer requirements?
a new forest/domain with one Cisco Unity system in each new Exchange routing group
You are designing a Cisco Unity voice-mail-only solution to allow all outside callers at any of the 14 different company offices to locate any of the 7500 users by simply spelling the name of the user via the touch-tone telephone keypad in an Automated Attendant conversation. Each office has a different voice-mail system that you will replace with the new Cisco Unity solution. Each office also has a separate telephone system. The telephone systems come from various manufacturers. Users dial individual 10-digit phone numbers to reach each user. There is no telephone networking between offices. Many of the telephone systems will not allow conferencing and have a limited number of trunks for each office. The customer is not willing to change the telephone system structure at this time. Which solution best meets the customer needs?
You can network the Cisco Unity systems together for subscriber-to-subscriber messaging, but to fulfill the requirements they want for Automated Attendant transfers between offices, they need to change to a networked telephone system solution.
Your customer had three physical site surveys and the following was determined: Site A has all the messaging servers for the entire company, and a Cisco Unity V4.2-supported TDM PBX and 300 users. Sites B and C have a Cisco Unity V4.2-supported TDM PBX, but not the same PBX as Site A, and both sites have 150 users. Your customer needs unified messaging for the users at Site A, and they want the messaging servers at Site A to be the mailstore for the Unity server or servers.Select the true statement from the choices below.
You will need one Cisco Unity server at Site A. You will use PIMG units to integrate the three TDM PBXs. The Cisco Unity server will use the mailstore at Site A for all the users.
When installing Cisco Unity into a Lotus Domino messaging environment, one requirement is to install at least one Cisco Unity server per Domino _____.
You are setting up VLANs for integration with IP telephony. Cisco Unity must reside on which VLAN?
on the same VLAN as the messaging servers
Company A sells wireless communications services to customers throughout the eastern United States. In 1999, Company A acquired a smaller wireless communications company, Company B. Company B provides similar services to Company A in the New England area. Company A has its headquarters in Dulles, Virginia (3253 employees) and its branch offices are located in Richmond, Virginia (1131 employees), Baltimore (748 employees), Washington, D.C. (442 employees), Philadelphia (115 employees), and Trenton, New Jersey (26 employees). Company B has its headquarters in New York City (414 employees), and its branches are in Boston (212 employees) and Providence, Rhode Island (89 employees). Company A will be implementing a centralized Cisco Unity deployment. When customers call an employee, the company wants to provide quick service on those directory lookups. Which implementation does the best job of delivering the service?
Build a directory handler for each office; put each subscriber in a distribution list for that office; make that list limit the directory handler search; build an introductory call handler from the opening greeting that provides one-key dialing to each of the offices.
Your customer requires you to provide a Cisco Unity voice mail only solution today, with a planned migration path to Unified Messaging in the next year. They have an existing Windows 2000 and Exchange 2000 configuration that supports 12,000 users. At this time they do not allow the Windows Active Directory schema to be modified.How can you best meet the customer requirements?
Create a separate forest/domain with new servers provisioned for the 12,000 users and use the same Exchange alias naming convention.
Cisco Unity is installed in a voice-mail-only configuration using the existing messaging infrastructure. The customer is now ready to move to Unified Messaging. Which utility can move the attributes of the voice-mail boxes?
Migrate Subscriber Data tool
You are attempting to manage subscribers on other Cisco Unity servers. When you attempt to connect, you are denied access. What is the probable cause?
You do not have permissions and must run the Grant Unity Access utility.
A customer is seeking proposals to replace their voice-mail system with a Unified Messaging system, which is to be coordinated with their Exchange 2003 rollout. They have 2000 employees at their headquarters location, 800 employees at their data center, and 1000 employees at their 80 branch locations. Headquarters has redundant OC-3 connections to the data center and is using a Nortel PBX. They have recently deployed a Cisco Unified CallManager cluster at the data center, which provides centralized call processing for the branch locations. The Unified Messaging system must provide call answering and MWI for the IP phones and the existing Nortel PBX. The customer has a corporate policy that all server resources must be located at the data center when possible. Your preliminary design calls for a Cisco Unity server at the data center that will integrate with the new Exchange 2003 servers to provide unified messaging for all employees. Which two should be included in your preliminary design to make this a Cisco-supported design? (Choose two.)
Active Directory forest dedicated for Cisco Unity
Partner Exchange server at headquarters
You are beginning the Cisco Unity design process with your customer. Which worksheet template do you use first?
internal customer requirements
A company plans to implement the Cisco Unity Unified Messaging solution over the coming months. The Cisco Unity system will be installed at the main office and will integrate with Cisco Unified CallManager V5.0. It must work with the existing VPIM-compatible voice-mail systems at the three branch locations until they are converted to Cisco Unity, one at a time. Cisco Unity will be using a centralized call-processing and a centralized messaging-deployment model. There are 75 employees at each branch location. The IT department expects the process to take three months. They want all subscribers and outside callers to be able to address voice messages to all employees as soon as Cisco Unity is implemented. What is the best way to accomplish this goal?
Main office employees are created as Cisco Unity subscribers and all branch office employees are created as VPIM subscribers. At the appropriate time, the Migrate Subscriber Data tool is used to convert the branch employee accounts.
The customer is replacing their voice-mail system with a Cisco Unified Messaging system. They have 1400 employees at their headquarters location, and 800 employees spread out over 80 branch locations. They have recently deployed a Cisco Unified CallManager cluster at the headquarters location that provides centralized call processing for the branch locations. The customer has an existing phone system that will be phased out slowly, but for now they need one voice-mail system to support both the existing phone system and the Cisco Unified CallManager. The existing voice-mail system is used for both voice mail and Auto Attendant functions. The existing system has 36 ports. Thirty-two ports are used for Auto Attendant and voice mail. The last four are used for dial-out notification. The Auto Attendant provides outside callers with a menu of options that allows their call to be routed to a department. While each subscriber greeting is played, the caller is offered the option to "press 1 to page this person now." The old voice-mail system would then ask the caller to enter the number at which the caller can be reached and then page the subscriber with that number. The caller can press 0 and be routed to the operator for that department. When a caller chooses either the sales or the service department, the caller is sent to a queue for the next available person in that department. Managers can also modify the Auto Attendant greetings to play different prompts by dialing into the main Auto Attendant number. What are two major concerns that need to be analyzed prior to the deployment of the Cisco Unity Unified Messaging system? (Choose two.)
model and version of the existing phone system
The paging feature described is not available with Cisco Unity.
You have completed the low-level design definition document. What is the next document step in the process?
[email protected] is an email alias for a user at a site where only Cisco Unity voice mail will be installed. The company intends to move to Unified Messaging within the year. They have decided to add Cisco Unity as a member server in the existing forest/domain for the company. What, if anything, needs to be changed or added concerning the [email protected] email alias with the installation of the voice-mail-only system?
A new account, [email protected], should be added and hidden in the global address book.
Which is not a consideration when planning for capacity on the Cisco Unity servers?
Authentication logon sessions
You and your customer have completed the Cisco Unity usage analysis, physical site, and logical site design templates. What should be your next step?
Create the high-level design.
In which messaging configuration must the schema be extended for Cisco Unity?
The Cisco Unity Internet Voice Connector performs which task on incoming VPIM messages?
converts the message to MAPI format
Your customer has a 10,000-user voice-mail-only deployment. The TDM phone system (not a Cisco Unified CallManager) that supports all the users is located in the Southern regional office and the telephone system integration uses a serial connection. You have requested space for the Cisco Unity servers and they have assigned space in the Northern regional office with the data servers. The bandwidth between the Southern and Northern regional offices is dial-up via analog lines.Which statement is true?
This solution will not work; you must have the phone system and the voice-mail system in the same location, or enough bandwidth to use the remote PIMG option.
You are performing a site survey as part of your design process. The customer shows you seven large Microsoft Exchange servers but cannot tell you the version of the Exchange they are using. What is your next step?
Continue with the site survey; you can get this information later.
Your customer has asked you about changes necessary to their circuit-switched PBX to accommodate the upcoming Cisco Unity Unified Messaging installation. Their telephone system will use a PIMG integration to Cisco Unity. Other than possibly requiring software reconfiguration on the telephone system and the installation of the PIMGs, what do you tell the customer?
Digital phone ports are required in the telephone system to support the gateways.
The Interop Gateway service is configured to run on which server or servers in an interoperability scenario?
the Cisco Unity Bridgehead server in the IBM Lotus Domino configuration
As part of the design acceptance process your Domino customer has asked that you give a brief description of the integration between mailstore, the Cisco Unity server, and client workstation. You explain the concept of how the different components of the Domino Communication Services will be installed on each of the different servers. Select the statement that is the accurate explanation.
There are three DUC services: CS Server, which is installed on the server, storing user mailboxes; CS Admin, which is installed on the Domino Administrator server; and CS client, which is installed on the client workstation. Domino client software is installed on the Cisco Unity server. Cisco Unity uses the client to send mail to users and the Domino server sends Cisco Unity updates on who has new voice-mail messages, so Cisco Unity can light the lamps on the correlating phones belonging to users.
The Cisco Unity Voice Connector performs which task on an outgoing VPIM message?
converts the outgoing message to G.726
The customer is replacing their voice-mail system with a Cisco Unified Messaging system. They have 2000 employees. They have recently deployed a Cisco Unified CallManager cluster. The features they must continue to have are: 1. New voice-mail notification to cellular phones and SMS pagers. 2. The voice-mail messages must be saved with the Exchange server backup. 3. Voice-mail messages must be able to be marked urgent by the outside caller. 4. The ability to create distribution lists that notify everyone in a department but give the message to only the first user to call in; all others get a prompt stating the message was delivered to "the first user name." 5. 96 ports of voice mail/Auto Attendant. 6. Outside callers must be able to reach users by spelling the name of the user using the "3-push method" for typing a name on the telephone keypad; for example, the letter B is typed by pushing the number 2 twice in a row. The customer needs to know which features and functions will be different with the new Cisco Unity as compared to the old voice-mail system.Which features will continue to function the same way in the new Cisco Unity?
You have a customer who is just starting the migration from a Cisco Unity solution that features Octel interoperability. They are on the first site to have the Octel server replaced with a Cisco Unity solution. The setup and configuration is done but there is a problem with message delivery to the Octel nodes. The administrator for the old site gave your technician incorrect Octel Node IDs. There are over 60 different Octel nodes. Your technician has asked if there is a utility to make the ID changes all at once or if the Cisco Unity System administrator must go through one delivery location at a time. Select the correct statement.
Use the Bulk Import tool from Tools depot.
You are installing Cisco Unity in an Exchange 2000/2003 mixed-mode messaging configuration. Which Exchange server or servers can act as the mailstore?
Exchange 2000 or 2003 servers
Your customer is concerned about security on their Cisco Unity Unified Messaging installation. Which two steps can they take to improve security? (Choose two.)
Install antivirus software.
Install Cisco Security Agent for Cisco Unity.
You are conducting a site survey for a Unified Messaging customer. Which statement is true in regard to the information which should be gathered during a site survey?
Since the location of the domain controller/global catalog servers does matter you will need it, as well as the manufacturer, model, and software version number of the PBX, and mailstore information.
Which statement about the DiRT backup is true?
It can be restored to a functioning Cisco Unity of the same software level.
Your customer developed a preliminary Bill of Materials for a Cisco Unity voice-mail-only installation for their two locations. They will create a new forest/domain (VM.com) and use off-box Exchange message stores. Their Bill of Materials shows two Exchange servers and two Cisco Unity servers. They plan on using the domain controllers/global catalog servers in their existing domain for authentication.What do you tell the customer?
A domain controller/global catalog is needed in VM.com
The storage of a 60-second Cisco Unity voice-mail message in Exchange using
711 codec will require approximately how much message space?
You are developing a plan for a Cisco Unity Unified Messaging installation for a customer. The customer messaging infrastructure consists of three Exchange administrative groups. The total number of Cisco Unity users will not exceed 5000. Based on only the information provided, how many Cisco Unity servers will you propose?
Place the following steps in the proper design process order: 1. Repeat the customer requirements back to them. 2. Create a Bill of Materials. 3. Gather information from the customer. 4. Define the ultimate customer goals. 5. Create a preliminary high-level design document.
3 4 1 5 2
You are planning to deploy a voice-mail-only solution with a migration path to Unified Messaging. You are establishing Cisco Unity in your own forest/domain. What is the Cisco Unity best-practice recommended Exchange alias naming convention?
Match what already exists or is planned.
A customer has Cisco Unity installed in a distributed call-processing configuration. At their remote location, one of their two Cisco Unity Unified Messaging servers experiences a catastrophic failure. Your customer wants to use the recent Cisco Unity Disaster Recovery Tool backup to restore the failed server user database to the functioning Cisco Unity server.What do you tell the customer?
The Disaster Recovery Tool will restore only to the default Cisco Unity database.
Your customer has Cisco Unity installed in a voice-mail-only configuration. Some users want to have the ability to check their voice-mail messages from their desktops and do not want to wait until the Unified Messaging migration to do so. Which two options can you offer them? (Choose two.)
IMAP 4 connectivity
You are working with a new customer to define which features they require and to compare that to which features Cisco Unity 4.2 can provide. You have defined that they require: 1. 96 ports of voice messaging on one Cisco Unity Server. 2. Integration to the TDM Avaya telephone system. 3. Voice messages must be available from the telephone and from the Exchange Outlook client. 4. In the event of a system failure a backup system will take over. Select the two statements below that are correct. (Choose two.)
They will need two Cisco Unity servers because Cisco Unity supports only 96 ports on one server if the integration is with Cisco Unified CallManager.
You will include failover as part of your design.