Go back to 640-760 - Supporting Cisco Service Provider IP NGN Operations

Question :-

A major location was down for several minutes. In your experience, you know that this same location has experienced outages two other times during the past month. As an engineer working on the most recent incident, according to the [email protected] framework, what would you do next?
Close the ticket with an appropriate note.
Pass on the cause of the outage to the user and close the ticket.
Open a problem ticket, citing a potential chronic issue.
Inform your colleague during shift turnover and close the ticket.

Want to practice for 640-760 - Supporting Cisco Service Provider IP NGN Operations ? Click here.