Go back to 640-760 - Supporting Cisco Service Provider IP NGN Operations

Question :-

According to the [email protected] framework, how would you prioritize workload when dealing with multiple high-urgency incident tickets?
Prioritize it based on the user who reported the incident.
Close low-impact tickets quickly to reduce workload.
Take impact into account to adjust your workload.
Work each urgent ticket on a efirst-in, first-out?basis.

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